At a Glance
- Tasks: Manage patient engagement and optimise CRM systems for exceptional care.
- Company: Established healthcare practice in vibrant Central London.
- Benefits: Competitive salary, dynamic work environment, and opportunity to impact patient experience.
- Other info: Join a collaborative team focused on continuous improvement and growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: Experience with CRM platforms and strong communication skills required.
The predicted salary is between 31000 - 31000 £ per year.
An exciting opportunity has arisen for a driven and organised Patient Engagement Manager to join our client's well-established and growing healthcare practice in Central London. This is a varied and impactful role at the heart of the patient experience, where you will take ownership of key performance metrics including callback completion rates, patient touchpoint conversion, CRM data integrity, and long-term patient retention. If you are passionate about delivering exceptional patient-centred care and have a background in CRM management, marketing, or healthcare operations, we would love to hear from you.
WHAT YOU'LL BE DOING
- Managing and optimising the CRM system to maintain the highest standards of data accuracy and integrity.
- Overseeing all patient callbacks and follow-up communications, improving conversion at every stage of the patient journey.
- Managing lead funnels and nurturing prospective patients through targeted, personalised engagement strategies.
- Creating patient touchpoints and marketing collateral, including compelling copywriting aligned with brand guidelines.
- Producing detailed reports on patient engagement, conversion rates, and business growth metrics for senior leadership.
- Coordinating relationships with external agencies covering marketing, PR, social media, lead generation, and telephony/AI systems.
- Leading and developing front-of-house staff to ensure outstanding reception operations and a consistently excellent patient experience.
WHAT WE'RE LOOKING FOR
- Demonstrable experience with CRM platforms, cloud-based tools, and marketing automation systems.
- Excellent written and verbal communication skills, with the ability to produce engaging copy and manage marketing or lead generation workflows.
- Experience in hybrid or remote working environments, with strong relationship-building skills across distributed teams.
- Proactive and self-motivated, with a genuine passion for delivering outstanding patient-centred care.
- Calm under pressure with strong prioritisation skills and the ability to thrive in a fast-paced environment.
- A collaborative team player with a growth mindset and commitment to continuous improvement.
WHAT'S ON OFFER
- Salary from £31,000, commensurate with experience.
- A dynamic and supportive working environment within an established healthcare practice.
- Genuine opportunity to make a measurable impact on patient experience and business growth.
- Central London location.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Patient Services Manager in London employer: Sunblink
Join our dynamic healthcare practice in Central London, where we prioritise patient-centred care and foster a supportive work culture. As a Patient Engagement Manager, you'll have the opportunity to make a significant impact on patient experiences while benefiting from a collaborative environment that encourages professional growth and development. With a competitive salary starting at £31,000 and a focus on continuous improvement, this role offers a rewarding career path in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Patient Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient engagement and CRM management. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the role.
✨Tip Number 3
Showcase your passion for patient-centred care during interviews. Share specific examples of how you've improved patient experiences in previous roles. This will help you stand out as someone who truly cares about making a difference.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Patient Services Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Services Manager role. Highlight your experience with CRM systems and any relevant patient engagement strategies you've implemented. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for patient-centred care and how your background fits the role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and engaging. Use concise language and avoid jargon. Remember, we’re looking for someone who can produce compelling copy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Sunblink
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM systems mentioned in the job description. Familiarise yourself with common features and functionalities, and be ready to discuss how you've used these tools in previous roles to improve patient engagement and data integrity.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with patients or team members in the past. Think about specific situations where your communication made a difference in patient experience or team collaboration.
✨Demonstrate Your Passion for Patient Care
Be ready to share your personal motivation for wanting to work in patient services. Discuss any relevant experiences that highlight your commitment to delivering exceptional patient-centred care, and how you plan to bring that passion to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare scenarios where you had to prioritise tasks or manage multiple patient interactions simultaneously, and explain how you navigated those challenges successfully.
