At a Glance
- Tasks: Lead daily operations across multiple sites, ensuring everything runs smoothly and efficiently.
- Company: Join a leading cosmetic and aesthetic medical group with a strong brand presence.
- Benefits: Competitive salary, autonomy in your role, and the chance to shape operations.
- Other info: Opportunity for significant career growth and hands-on leadership.
- Why this job: Make a real impact in a fast-growing business during a transformative phase.
- Qualifications: Proven experience in senior operations within healthcare and multi-site management.
The predicted salary is between 80000 - 100000 € per year.
Our client is a highly successful, well-established leader in the cosmetic and aesthetic medical sector. With a recognised brand and four high-performing sites, including three specialist skin clinics and a private hospital, the business is currently experiencing a surge in patient demand.
To support their next phase of growth, they are looking for a Director of Operations to take the reins of the day-to-day business. This is a pivotal, senior hire designed to bridge the gap between the clinical ground teams and the business owner.
This isn't an office-based "strategy only" position. This is a high-visibility, hands-on leadership role for someone who thrives in the field. You will be the heartbeat of the group’s operations, spending at least one day per week at each site in London, Birmingham, and Manchester.
You will act as the primary point of escalation for clinical leads, managing everything from staff performance and HR to supplier relationships, technology maintenance, and patient experience.
What You’ll Be Doing
- Operational Excellence: Taking full ownership of daily operations across all four sites, refining workflows, and ensuring the group runs like clockwork.
- People Leadership: Building credible, high-trust relationships with surgeons and medical staff while managing performance and wellbeing across a team of 30.
- Commercial Management: Controlling procurement and supplier contracts, ensuring cost-efficiencies without compromising on clinical quality.
- Technical Oversight: Managing service packages for theatre equipment and clinical technology to ensure zero downtime.
- Performance Reporting: Working with the Sales Director to ensure operational capacity meets commercial demand and providing regular reporting to the owner.
Who You Are
We are looking for an exceptional operator who has "been there and done it." You should be someone with natural gravitas and the confidence to command the respect of senior medical professionals.
Essential Requirements:
- Proven senior operations experience within a healthcare, clinical, or hospital environment.
- Direct experience managing multi-site operations (this is non-negotiable).
- Strong people management skills with the emotional intelligence to lead both clinical and non-clinical teams.
- A "fixer" mindset: highly organized, decisively responsive, and commercially sharp.
- Willingness to travel: A regular, physical presence across all sites is a core requirement (1 visit per site, per week).
Why Apply?
This is a rare chance to join a fast-growing business at a transformative moment. You’ll have real autonomy to shape the operational foundations of a group with serious scaling ambitions. For a senior operator who wants to make a tangible impact from day one, this is the perfect challenge.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Director of Operations in London employer: Sunblink
Join a dynamic and rapidly expanding cosmetic and aesthetic medical group that values hands-on leadership and operational excellence. With a strong focus on employee growth, you will have the opportunity to shape the future of our multi-site operations across London, Birmingham, and Manchester, all while enjoying a competitive salary and a supportive work culture that prioritises both clinical quality and team wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cosmetic and aesthetic medical field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn.
✨Tip Number 2
Show your face! Since this role is all about being hands-on, make sure to highlight your field experience during interviews. Share specific examples of how you've successfully managed operations in multi-site environments.
✨Tip Number 3
Prepare for situational questions! Be ready to discuss how you would handle real-life scenarios that might come up in the role. Think about challenges you've faced in previous positions and how you overcame them.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows you're serious about the opportunity and helps us keep track of your application.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director of Operations. Highlight your multi-site management experience and any relevant achievements in healthcare. We want to see how you've made an impact in similar positions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hands-on leadership role. Share specific examples of how you've successfully led teams and improved operations in the past.
Showcase Your People Skills:Since this role involves managing both clinical and non-clinical teams, make sure to highlight your people management skills. We love seeing emotional intelligence in action, so share stories that demonstrate your ability to build trust and rapport.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Sunblink
✨Know the Company Inside Out
Before your interview, dive deep into the company's background, values, and recent achievements. Understanding their operations and how they align with your experience will help you demonstrate your genuine interest and fit for the Director of Operations role.
✨Showcase Your Multi-Site Management Experience
Be prepared to discuss specific examples from your past roles where you've successfully managed multi-site operations. Highlight your strategies for maintaining operational excellence across different locations, as this is crucial for the position.
✨Demonstrate People Leadership Skills
Think of instances where you've built strong relationships with clinical and non-clinical teams. Share how you've managed performance and wellbeing, as well as how you’ve navigated challenges in a healthcare setting to show your emotional intelligence and leadership capabilities.
✨Prepare Questions That Matter
Craft insightful questions that reflect your understanding of the role and the company’s goals. Ask about their plans for growth, how they measure operational success, or what challenges they foresee in scaling their operations. This shows you're not just interested in the job, but also in contributing to their future.
