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- Tasks: Be the friendly face of our clinic, coordinating patient journeys and ensuring smooth operations.
- Company: Join a leading healthcare agency in Central London with a focus on patient care.
- Benefits: Enjoy 28 days holiday, private health insurance, and a pension scheme.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: 2 years in a clinical customer-facing role; strong communication and organisational skills.
- Other info: Full training provided for dispensing qualifications and excellent career growth opportunities.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for an exceptional Clinic Coordinator to be the heartbeat of our client's Reception. This role would suit someone who thrives in a fast-paced environment, genuinely cares about patients, and keeps everything running seamlessly.
Based at the reception desks in the main waiting area and surgical waiting area, you will be the first and last face patients see. You will coordinate patients, clinicians and nurses, ensuring every visit runs smoothly from arrival to departure. This role demands calm under pressure, sharp multi-tasking, and a genuinely caring approach to patient experience.
DAY-TO-DAY DUTIES
- Meet and greet patients, ensuring their needs are fully met throughout their visit
- Coordinate and manage multiple complex clinical diaries across a team of optometrists and surgeons
- Liaise with clinical and nursing staff and Patient Care Coordinators for seamless patient journeys
- Act as the initial point of contact for all patients, daily vendors, visiting clinicians and contractors
- Coordinate surgical suite logistics including patient transport and post-operative eye drop administration
- Dispense eye drops (full training provided, including a Level 2 Dispensing Assistant Qualification)
- Take payments and process refunds across multiple database systems
- Manage all patient administration: scanning, booking, preparing templates, updating records and legal documents
- Gather patient feedback via questionnaires, testimonials and electronic methods
- Maintain immaculate clinic presentation and assist less able patients with access and individual needs
- Run visiting surgeons' clinics including bookings, payments and enquiry handling
- Opening and closing of the premises
SKILLS AND EXPERIENCE
- Minimum 2 years' experience in a clinical customer-facing role
- Excellent verbal and written communication skills
- Strong administrative and clerical experience with computers, including Word, Excel, email and databases
- Exceptional organisational ability and time management; comfortable working to strict deadlines
- Ability to prioritise and multi-task in a high-pressure clinical environment
- Strong problem-solving skills with the ability to handle challenging situations calmly and with initiative
- Self-motivated and proactive, with an openness to take on greater responsibility
- Post-secondary education is advantageous but not essential
WORKING PATTERN
42 hours per week including a 1-hour lunch break. Shifts typically run: 06:30–15:00 / 08:00–16:30 / 09:00–17:30 / 09:30–18:00 / 12:00–20:30. You will work on a rota basis, with occasional Saturday working. When Saturday work is required, you will be given at least 7 days' notice and a day off in lieu during the week.
WHAT WE OFFER
- 28 days holiday
- Occupational pension scheme
- Private health insurance
- Private dental care
- Level 2 Dispensing Assistant Qualification (full training provided)
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Clinic Coordinator in London employer: Sunblink
Contact Detail:
Sunblink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator in London
✨Tip Number 1
Get to know the clinic's vibe! Before your interview, pop by the clinic if you can. Observe how the staff interact with patients and each other. This will help you tailor your approach and show that you genuinely care about the patient experience.
✨Tip Number 2
Practice your multi-tasking skills! In a fast-paced environment like this, you'll need to juggle various tasks. Try simulating a busy day at the clinic with friends or family, where you manage multiple scenarios at once. It'll help you feel more prepared!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled challenging situations calmly. Be ready to share these during your interview to demonstrate your ability to keep things running smoothly under pressure.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. When you apply directly, it shows you're serious about joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Clinic Coordinator in London
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your genuine care for patients shine through. Share experiences that highlight your commitment to providing exceptional service and how you’ve made a difference in previous roles.
Highlight Your Multi-Tasking Skills: As a Clinic Coordinator, you'll be juggling multiple tasks at once. Make sure to mention specific examples where you've successfully managed competing priorities, especially in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application.
How to prepare for a job interview at Sunblink
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Coordinator. Familiarise yourself with the day-to-day duties mentioned in the job description, like coordinating patient journeys and managing clinical diaries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your communication skills. Prepare examples of how you've successfully interacted with patients or clients in previous roles. Emphasise your ability to remain calm under pressure and your genuine care for patient experience.
✨Demonstrate Your Organisational Skills
The role requires exceptional organisational abilities, so be ready to discuss how you manage multiple tasks effectively. Share specific instances where you've juggled various responsibilities, especially in a fast-paced environment. This will show that you're capable of handling the demands of the position.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the clinic's operations or team dynamics. This not only shows your interest in the role but also gives you insight into whether the workplace is the right fit for you. Ask about their approach to patient feedback or how they support staff development.