At a Glance
- Tasks: Welcome clients, manage appointments, and support daily operations in a high-end beauty clinic.
- Company: Join a well-established beauty clinic with a focus on exceptional customer service.
- Benefits: Competitive salary, commission, staff discounts, and 28 days holiday.
- Other info: Dynamic role with clear opportunities for career progression.
- Why this job: Be the face of a premium brand and grow your career in the beauty industry.
- Qualifications: Experience in customer service, strong communication skills, and a passion for beauty.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about delivering exceptional customer experiences in a premium, fast-paced environment? We’re working with a well-established, high-end beauty clinic in Guildford that’s expanding its team and looking for a polished, personable Front of House professional to be the face of their brand.
This is a fantastic opportunity to join a growing business where no two days are the same, and where your people skills, organisation, and commercial awareness will be truly valued.
What you’ll be doing:
- Creating a warm, professional welcome for every client and ensuring a seamless check-in experience
- Managing appointments, handling enquiries, and confidently recommending services and products
- Supporting therapists by coordinating schedules and keeping the clinic running smoothly
- Maintaining accurate client records and managing bookings via the system
- Assisting with stock control and retail sales
- Supporting daily operations and end-of-day processes
- Working closely with the Clinic Manager on a variety of tasks
What we’re looking for:
- Previous Front of House, reception, or customer-facing experience (ideally within beauty, wellness, or healthcare)
- A proactive, organised, and self-motivated approach
- Strong communication skills and a natural ability to build rapport
- Confidence using systems such as Outlook, Word, and booking platforms
- A positive, “can-do” attitude with a genuine interest in the beauty industry
- A desire to learn, grow, and progress within a successful business
What’s on offer:
- £28,000 – £30,000 basic salary + commission (OTE circa £32,000)
- 28 days holiday (including bank holidays), increasing with service
- Pension scheme
- Staff discounts on treatments and products
- Commission on retail sales
- Clear opportunities for career progression within a growing organisation
Working pattern:
Full-time, 5 days per week, including one weekend day.
If you thrive in a client-facing role and enjoy being part of a supportive, high-performing team, we’d love to hear from you.
Receptionist in Guildford employer: Sunblink
At Sunblink, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work environment that encourages professional development. Our hybrid working model offers flexibility, allowing you to balance your personal and professional life while gaining valuable experience in diverse customer settings. With a strong focus on employee growth and a close-knit team culture, Sunblink is the ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Guildford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunblink. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunblink before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunblink:Your cover letter is your chance to shine! Tell us why you want to work at Sunblink specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunblink!
How to prepare for a job interview at Sunblink
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
