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- Tasks: Be the heartbeat of our clinic, coordinating patient journeys and ensuring smooth operations.
- Company: Join a leading healthcare agency in Central London with a focus on patient care.
- Benefits: Enjoy 28 days holiday, private health insurance, and a pension scheme.
- Other info: Full training provided for dispensing qualifications and excellent career growth opportunities.
- Why this job: Make a real difference in patients' lives while thriving in a dynamic environment.
- Qualifications: 2 years in a clinical customer-facing role; strong communication and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for an exceptional Clinic Coordinator to be the heartbeat of our client's Reception. This role would suit someone who thrives in a fast-paced environment, genuinely cares about patients, and keeps everything running seamlessly. Based at the reception desks in the main waiting area and surgical waiting area, you will be the first and last face patients see. You will coordinate patients, clinicians, and nurses, ensuring every visit runs smoothly from arrival to departure. This role demands calm under pressure, sharp multi-tasking, and a genuinely caring approach to patient experience.
DAY-TO-DAY DUTIES
- Meet and greet patients, ensuring their needs are fully met throughout their visit.
- Coordinate and manage multiple complex clinical diaries across a team of optometrists and surgeons.
- Liaise with clinical and nursing staff and Patient Care Coordinators for seamless patient journeys.
- Act as the initial point of contact for all patients, daily vendors, visiting clinicians, and contractors.
- Coordinate surgical suite logistics including patient transport and post-operative eye drop administration.
- Dispense eye drops (full training provided, including a Level 2 Dispensing Assistant Qualification).
- Take payments and process refunds across multiple database systems.
- Manage all patient administration: scanning, booking, preparing templates, updating records, and legal documents.
- Gather patient feedback via questionnaires, testimonials, and electronic methods.
- Maintain immaculate clinic presentation and assist less able patients with access and individual needs.
- Run visiting surgeons' clinics including bookings, payments, and enquiry handling.
- Opening and closing of the premises.
SKILLS AND EXPERIENCE
- Minimum 2 years' experience in a clinical customer-facing role.
- Excellent verbal and written communication skills.
- Strong administrative and clerical experience with computers, including Word, Excel, email, and databases.
- Exceptional organisational ability and time management; comfortable working to strict deadlines.
- Ability to prioritise and multi-task in a high-pressure clinical environment.
- Strong problem-solving skills with the ability to handle challenging situations calmly and with initiative.
- Self-motivated and proactive, with an openness to take on greater responsibility.
- Post-secondary education is advantageous but not essential.
WORKING PATTERN
42 hours per week including a 1-hour lunch break. Shifts typically run: 06:30–15:00 / 08:00–16:30 / 09:00–17:30 / 09:30–18:00 / 12:00–20:30. You will work on a rota basis, with occasional Saturday working. When Saturday work is required, you will be given at least 7 days' notice and a day off in lieu during the week.
WHAT WE OFFER
- 28 days holiday.
- Occupational pension scheme.
- Private health insurance.
- Private dental care.
- Level 2 Dispensing Assistant Qualification (full training provided).
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Clinic Coordinator employer: Sunblink
Contact Detail:
Sunblink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator
✨Tip Number 1
Get to know the clinic's vibe! Before your interview, pop by the clinic if you can. Observe how the staff interact with patients and each other. This will help you tailor your approach and show that you genuinely care about fitting into their team.
✨Tip Number 2
Practice your people skills! As a Clinic Coordinator, you'll be the face of the clinic. Role-play common scenarios with friends or family, like greeting patients or handling tricky situations. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it's juggling appointments or coordinating with staff, having real-life stories ready will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and genuinely interested in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Clinic Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and your enthusiasm for the role.
Tailor Your CV: Make sure your CV is tailored to the Clinic Coordinator position. Highlight your relevant experience in clinical customer-facing roles and any skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can manage multiple tasks efficiently, so show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sunblink
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Coordinator. Familiarise yourself with the day-to-day duties mentioned in the job description, like coordinating patient journeys and managing clinical diaries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your communication skills. Prepare examples of how you've successfully interacted with patients or handled challenging situations in previous roles. This will show that you genuinely care about patient experience, which is key for this position.
✨Demonstrate Your Organisational Skills
Given the fast-paced environment, be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific instances where you've juggled various responsibilities, especially in a clinical setting. This will reassure the interviewers that you can keep everything running smoothly under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the clinic's approach to patient care, or how they handle feedback. This shows your genuine interest in the role and helps you assess if the clinic aligns with your values.