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- Tasks: Greet clients, manage bookings, and support clinic operations across multiple sites.
- Company: High-end beauty clinic with exciting growth plans in West London.
- Benefits: Competitive salary, commission opportunities, and career progression.
- Why this job: Join a dynamic team and make a real impact in the beauty industry.
- Qualifications: Experience in beauty clinics and strong customer service skills required.
- Other info: Flexible working across multiple locations with weekend shifts.
The predicted salary is between 27500 - 32000 £ per year.
Our client is a high-end beauty clinic with multiple sites across West London, seeking a Front of House Person to join their growing team. The successful candidate will work five days a week on a full-time basis, including one day of a weekend. This mobile role will cover several locations across West London, offering excellent opportunities for career progression following recent internal promotions. With ambitious strategic growth plans set to be announced later this year, this is an ideal opportunity for someone looking to develop their career within an expanding organisation. Please be aware that the clinic is open 7 days a week so there is a requirement for weekend working with days off during the week.
Key Responsibilities:
- Warmly greet clients and notify assigned beauty therapist/podiatrist of their arrival
- Welcome walk-ins, address inquiries about services, and schedule appointments based on availability
- Handle appointment bookings and upselling, both via phone and email
- Input staff rotas into the booking system
- Update client details on our client's booking system, including telephone numbers, email addresses, and payment information
- Assist with stock control and support
- Provide assistance with end-of-day procedures
- Support Clinic Managers with various tasks as required
- Travel between multiple clinic sites across West London as required
Requirements:
- Previous experience in a beauty clinic, salon, medispa or aesthetic clinic is essential
- Previous experience in Front of House or reception duties
- Ability to travel between multiple sites across West London (own transport preferred)
- Ability to work efficiently and be self-motivated
- A quick learner with a desire to develop skills and progress within the company
- Proficiency in computer applications such as Outlook and Word, along with experience in appointment booking systems
- Experience with Zenoti is distinctly beneficial
- Positive "can-do" attitude and strong interpersonal skills
- Ability to build and maintain professional relationships
- Excellent phone etiquette and fluency in both written and spoken English
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Front of House in London employer: Sunblink Ltd
Contact Detail:
Sunblink Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House in London
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm, making a great first impression.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, try role-playing common scenarios with friends or family. The more comfortable you are with handling different situations, the better you'll shine during the interview.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the high-end nature of the beauty clinic. A polished appearance shows that you take the role seriously and understand the brand's image.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Front of House in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the beauty industry. A warm and friendly tone can go a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have in beauty clinics or customer service roles. We’re looking for someone who can hit the ground running, so connect your past roles to the responsibilities listed in the job description. This shows us you understand what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Sunblink Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the beauty clinic. Understand their services, values, and any recent news or promotions. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Front of House & Customer Service Advisor, your ability to connect with clients is crucial. Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlight your positive attitude and interpersonal skills during the interview.
✨Be Ready for Role-Specific Questions
Expect questions related to appointment booking systems and your experience in a beauty clinic or similar environment. Brush up on your knowledge of Zenoti if you have it, and be prepared to discuss how you would manage multiple tasks efficiently across different sites.
✨Dress the Part
Since this is a high-end beauty clinic, make sure to dress professionally and appropriately for the interview. Your appearance should reflect the standards of the clinic, showing that you understand the importance of first impressions in the beauty industry.
