Strategic Customer Coordinator

Strategic Customer Coordinator in Saint Albans, WV at Sunbelt Rentals

Sunbelt Rentals strives to be the customer\’s first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Our fleet is among the best in the industry, complemented by a friendly and knowledgeable staff. We value our employees as our greatest asset and offer comprehensive benefits and extensive on-the-job training.

We are a successful national company seeking talented individuals to support our growth. If you\’re interested in a rewarding career, review our opportunities!

Job Description Summary

Customer Coordinator (Call-Center)

Sunbelt’s Strategic Customer Coordinator is equipped for success to serve our customers effectively. This role provides exceptional, professional, and efficient service to Strategic Customers in renting construction/industrial equipment and store items. It acts as the central point of contact for these accounts, ensuring customer needs and requests are met, embodying the Sunbelt Promise of reliability, availability, and ease.

Qualifications:

• Previous experience in a call center customer service role
• Equipment rental or construction industry experience preferred
• Wynne software experience preferred
• Bilingual Spanish/English preferred

Knowledge/Skills/Abilities:

• Construction equipment knowledge
• Customer service ethic and positive approach
• Communication skills
• Ability to ask probing questions and understand concerns

Physical Demands & Safety:

The role requires bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors as needed. Reasonable accommodations will be made to comply with laws.

Workplace Values:

We promote an inclusive and diverse workplace.

Compensation: Base pay range is $19.91 – 27.37. Starting pay may vary based on factors such as location, education, and experience. For more details, visit our careers page.

Sunbelt offers a comprehensive benefits package including health, dental, vision, 401(k), paid time off, disability, insurance, flexible spending, tuition reimbursement, and more. Benefits commence on the first of the month following 30 days of employment. Time off includes vacation, sick days, holidays, and special leave days.

Additional Information:

We support service members and encourage veterans to apply. If referred by a current employee, please notify them during your application.

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