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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Make a real impact in a hands-on role while building valuable customer relationships.
- Qualifications: Experience in customer service; industry knowledge is a plus but not essential.
- Other info: Dynamic, fast-paced environment with opportunities for personal development and career growth.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
Hire Controller in Southampton employer: Sunbelt Rentals
Contact Detail:
Sunbelt Rentals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Southampton
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on their values, products, and customer service approach. This will help you connect with the interviewers and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about building relationships, try role-playing common customer scenarios with a friend. This will help you feel more confident when it comes to engaging with customers during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer issues or improved processes. Be ready to share these stories during your interview to demonstrate your initiative and adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Controller in Southampton
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When you're writing your application, let your personality shine through. Use a friendly tone and share a bit about yourself that makes you unique. Remember, it’s not just about your skills; it’s about who you are!
Tailor Your Application: Make sure to customise your application for the Hire Controller role. Highlight your customer service experience and any relevant industry knowledge. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role by sticking to the key points.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Sunbelt Rentals
✨Know Your Product Inside Out
Before the interview, make sure you familiarise yourself with the company's product range and services. This will not only help you answer questions confidently but also show your genuine interest in the role and how you can contribute to improving customer experiences.
✨Show Off Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Think of examples from your past experiences where you successfully built relationships or resolved issues, as these will demonstrate your exceptional communication skills.
✨Demonstrate Your Initiative
Prepare to discuss situations where you've used your judgment to make decisions that benefited customers. Highlighting your ability to think on your feet and adapt to changing circumstances will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Practise answering these types of questions by thinking through your approach to problem-solving and upselling opportunities, as this will showcase your proactive mindset and customer-centric attitude.
