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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and enhance client relationships.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Be part of a growing team committed to service excellence and career development.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: We support your training and personal development for future career aspirations.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About The Role
Are you an experienced people manager, looking for a new and exciting career move? Read on as we may have just the job you are looking for! We are continuing to experience an exciting period of company growth, so it’s a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”. In the role of Hire Desk Manager you will manage a team of hire controllers to ensure that optimum customer service is delivered to the Client in line with the Service Level Agreement (SLA) and in a way that maximises Sunbelt Rentals opportunity to increase revenue and business share.
You will be responsible for:
- Providing excellent customer service whilst managing customer expectations within the framework of the SLA.
- Working in partnership with Sunbelt Rentals Service Centres to ensure that the Customer experiences an optimum and seamless service.
- Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes.
- Operating remotely within the Customer environment.
- Building effective customer relationships across all client sites.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
What you will need to bring to the Hire Desk Manager role from day one:
- Previous experience in a customer service role, preferably within a Customer Contact Centre or Service Centre environment.
- Strong interpersonal and influencing skills with the ability to effectively communicate across all levels and functions both within Sunbelt Rentals and customer organisation.
- Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards throughout the account.
- Effective planning and organising skills and a methodical approach with close attention to detail and adherence to company standards and procedures.
- Excellent leadership skills with people management and development experience.
Hire Desk Manager employer: Sunbelt Rentals
Contact Detail:
Sunbelt Rentals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Hire Desk Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their commitment to 'Deliver Service Excellence' and think of examples from your past that showcase your customer service skills. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your leadership experience and how you've managed teams in the past. This will boost your confidence and help you nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So go ahead, hit that apply button!
We think you need these skills to ace Hire Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Manager role. Highlight your previous experience in customer service and people management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your background aligns with our commitment to 'Deliver Service Excellence'. Keep it engaging and personal, showing us your passion for customer service.
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. Share stories of how you've successfully led teams or improved service standards in previous roles. We want to see your ability to inspire and develop others!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sunbelt Rentals
✨Know Your SLAs Inside Out
Make sure you’re fully conversant with the Service Level Agreements relevant to the role. This will not only show your understanding of the expectations but also demonstrate your commitment to delivering service excellence.
✨Showcase Your People Skills
Prepare examples that highlight your leadership and interpersonal skills. Think about times when you’ve successfully managed a team or resolved conflicts, as this will be crucial for the Hire Desk Manager position.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you’ve previously enhanced customer service experiences. Share specific instances where you’ve gone above and beyond to meet customer needs, as this aligns perfectly with the company’s ethos.
✨Plan for Success
Come equipped with a strategy on how you would manage the hire controllers and improve service delivery. This shows initiative and gives the interviewers insight into your planning and organisational skills.
