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- Tasks: Engage with customers, manage orders, and organise logistics for a seamless service experience.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, life assurance, and employee discounts.
- Why this job: Make a real impact in a hands-on role while developing your customer service skills.
- Qualifications: Customer service experience is essential; industry knowledge is a plus but not required.
- Other info: Comprehensive training and support for your career growth will be provided.
The predicted salary is between 28800 - 43200 £ per year.
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Are you the type of person who enjoys regularly interacting with customers, offering support with inquiries, and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for Hire Controllers with excellent customer service skills who thrive in a busy operational environment to join our team and help us deliver our customer promise – to delight every customer, every time.
In the role of Hire Controller, you\’ll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage an order from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. For logistics, you will organize all jobs for the following day, allocating them to drivers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the best experience for our customers and continue to improve our service.
This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What we offer: You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package including a generous holiday allowance (with the option to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.
About You
If you join us, we’ll provide the necessary training and support your development. We’ll discuss your training needs and career aspirations to help you succeed and grow within the company.
To succeed in this role, you should have:
- Proven experience in a customer service role, preferably handling inbound order/sales inquiries, successfully completing transactions and satisfying customers
- Experience in the hire or construction industry is advantageous but not essential
- Experience developing and utilizing product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills, including negotiating and influencing, with the ability to build relationships with internal and external customers
- Good judgment and initiative to make decisions aligned with company policies and pricing structures
- An effective team player with a supportive, collaborative approach
- A flexible, adaptable attitude to manage a varied, fast-paced workday with multiple tasks, deadlines, and targets, maintaining high standards of accuracy
- A commitment to continuous improvement, proactively suggesting and implementing process and service enhancements
- Proficiency in MS Office and enthusiasm for learning new IT systems and technology
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Hire and Logistics Controller employer: Sunbelt Rentals
Contact Detail:
Sunbelt Rentals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Logistics Controller
✨Tip Number 1
Familiarise yourself with our product range and the equipment rental industry. Understanding the specifics of what we offer will not only boost your confidence during interactions but also help you identify upselling opportunities effectively.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for handling inquiries and building relationships, which are crucial for this role.
✨Tip Number 3
Showcase your ability to think on your feet by preparing examples from your past experiences where you successfully managed multiple tasks or resolved customer issues quickly. This will demonstrate your initiative and adaptability.
✨Tip Number 4
Network with current employees or professionals in the hire and logistics sector. Engaging with them can provide insights into the company culture and expectations, giving you an edge in understanding how to align with our values.
We think you need these skills to ace Hire and Logistics Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you handled inquiries or sales. Use specific examples that demonstrate your ability to build relationships and manage customer journeys.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Hire and Logistics Controller role. Mention how your skills align with the job description, particularly your ability to think on your feet and improve customer experiences.
Showcase Relevant Experience: If you have experience in the hire or construction industry, be sure to mention it. Even if you don't, highlight any relevant skills or experiences that demonstrate your capability to thrive in a busy operational environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Sunbelt Rentals
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to turn challenges into sales opportunities.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's product range and the hire industry. During the interview, express your eagerness to learn and how you can leverage product knowledge to enhance customer experiences.
✨Exhibit Strong Communication Abilities
Prepare to discuss how you effectively communicate with customers and colleagues. Use examples that showcase your negotiation skills and ability to build relationships, as these are crucial for the Hire Controller role.
✨Emphasise Adaptability and Initiative
The job requires managing multiple tasks in a fast-paced environment. Share instances where you've successfully adapted to changing situations or taken the initiative to improve processes, demonstrating your proactive approach.
