At a Glance
- Tasks: Provide top-notch technical support and resolve customer enquiries in a dynamic environment.
- Company: Join Sunbelt Rentals UK, a leader in the rental industry with a focus on customer satisfaction.
- Benefits: Enjoy flexible rewards, generous holiday allowance, and a supportive work culture.
- Other info: Great opportunities for career growth and personal development await you!
- Why this job: Make a real difference by helping customers solve issues and enhancing their experience.
- Qualifications: Experience in technical support or customer service, with strong communication skills.
The predicted salary is between 20000 - 30000 £ per year.
Apply for Technical Support Advisor at Sunbelt Rentals UK in Solihull, ENG, GB. This full‑time on‑site position offers great opportunities for career growth.
Overview
Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquiries and resolving issues?
If so this could be the role for you.
We’re looking for experienced Technical/Customer Service professionals to join our newly formed Technical Operations Centre and help us to deliver our customer promise – to delight every customer, every time.
In this role you will be responsible for delivering a best‑in‑class service to our Power Generation customers, using your experience to help them with on‑site issues, diagnosing and guiding them through procedures such as resetting and restarting a generator.
Your day will be spent communicating with customers on the telephone and via email, taking ownership of the enquiry and building good customer relationships.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and continue to improve our service and repair standards.
Training & Development
During your first week you’ll complete our bespoke training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world‑class rental experience.
We also support your personal growth and development to support your longer‑term Sunbelt career aspirations.
Benefits
We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
Working Hours
Your hours of work will be Monday – Friday, 42.5 hours per week with flexibility to work additional hours where required by mutual agreement.
Qualifications & Experience
- Proven experience in a Technical Support/Customer Service role, preferably handling service and repair enquiries.
- Previous experience within the Power Generation Industry would be preferred, however training will be provided.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills, you’ll have the ability to engage and build relationships with both internal and external customers.
- An inquisitive mind, you'll enjoy analysing and problem solving – thinking quickly to provide immediate solutions to complex customer on‑site service issues.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied workday in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
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Technical Support Advisor at Sunbelt Rentals UK employer: Sunbelt Rentals UK
At Sunbelt Rentals UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Solihull where your contributions truly matter. Our commitment to employee growth is reflected in our bespoke training programmes and a flexible rewards package that includes generous holiday allowances and a robust pension scheme. Join us to be part of a supportive team that values innovation and customer satisfaction, ensuring you have the tools and opportunities to thrive in your career.
