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For Companies At a Glance
- Tasks: Support customers and resolve queries to ensure a top-notch experience.
- Company: Join a dynamic team focused on customer satisfaction in Warrington.
- Benefits: Real Living Wage, development opportunities, and exceptional perks.
- Why this job: Be the voice of our 'Customer First' culture and make a difference.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Exciting role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting new role for a Customer Experience Specialist to join our new team in Warrington! This role is office based, hybrid working is not available. The Customer Experience Specialist will support in driving service excellence and be the voice of our “Customer First” culture, ensuring every interaction leaves customers feeling valued and supported.
Key Responsibilities
- Handle and resolve customer queries and complaints to ensure fair outcomes for the customer and the business, keeping customers informed throughout.
- Provide feedback and insights to help improve processes and enhance service delivery, while producing reports to monitor performance and trends.
- Collaborate across teams by working closely with Operations, Sales, and other departments to ensure seamless customer journeys.
- Monitor performance through tracking KPI’s, and ensure compliance with health, safety, environmental standards in collaboration with the wider business.
- Manage customer interactions across multiple channels, including LiveChat, social media, and other digital avenues.
- Utilise case management systems and support the end-to-end complaint process.
What we offer?
- Real Living Wage Payer
- Excellent development opportunities
- Exceptional benefits including: Incentive scheme, Life Assurance, Employee assistance programme, Opportunity to buy and sell holidays
Customer Experience Specialist in Warrington employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested in being part of their 'Customer First' culture.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Specialist, you'll be handling queries across various channels. Role-play with a friend or use online resources to sharpen your responses and ensure you come across as friendly and professional.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to understand how you can contribute to improving processes and enhancing service delivery. Plus, it gives you a chance to see if the role is right for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Specialist in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your relevant experience in handling customer queries and your passion for delivering excellent service. We want to see how you can embody our 'Customer First' culture!
Showcase Your Skills: Don’t forget to mention any specific skills that relate to the job, like your ability to manage customer interactions across different channels. If you've got experience with case management systems or tracking KPIs, let us know! We love seeing how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know the Customer First Culture
Before your interview, make sure you understand what a 'Customer First' culture means. Research how the company prioritises customer satisfaction and think of examples from your past experiences where you've put customers first. This will show that you're aligned with their values.
✨Prepare for Common Scenarios
Anticipate questions about handling customer queries and complaints. Think of specific situations where you successfully resolved an issue or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Familiarise Yourself with KPIs
Since the role involves monitoring performance through KPIs, brush up on what key performance indicators are relevant in customer service. Be ready to discuss how you’ve tracked or improved KPIs in previous roles, as this will demonstrate your analytical skills and commitment to service excellence.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you've worked with different teams in the past. Share examples of how you’ve collaborated with sales, operations, or other departments to enhance customer journeys. This will highlight your ability to work well in a team environment.
