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- Tasks: Be the first point of contact for customer queries and manage cases using Salesforce.
- Company: Join a dynamic team at Sunbelt Rentals in Warrington.
- Benefits: Enjoy competitive pay, excellent development opportunities, and a range of benefits.
- Why this job: Make a real impact by supporting customer acquisition and sales growth.
- Qualifications: Strong communication skills and ability to manage enquiries efficiently.
- Other info: Great chance for career advancement in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting new role for a Frontline Co-ordinator to join our new team in Warrington! This role is office based, hybrid working is not available. The Frontline Co-ordinator acts as a first point of contact for queries received via the Sunbelt Rentals website and telephone numbers, triaging omni-channel cases within Salesforce, ensuring enquiries are routed to the correct teams, identifying leads and opportunities for the sales function, while also filtering out non-value enquiries to maintain service efficiency and support customer acquisition.
Key Responsibilities
- Monitor and manage omni channel cases via Salesforce, assign cases to appropriate departments, and maintain service SLAs.
- Identify sales leads from enquiries forwarding leads to relevant sales teams using Salesforce, and close non-value enquiries.
- Serve as first point of contact via telephone, allocating calls across the business based on enquiry type and urgency.
- Maintain accurate case records, collaborate with Salesforce Administrators to improve case handling processes, and support with the reporting and dashboard updates related to enquiry volumes and outcomes.
- Work closely with Sales, Marketing, and Operations to align triage processes, and share insights on enquiry trends with internal stakeholders.
What we offer?
- Real Living Wage Payer
- Excellent development opportunities
- Exceptional benefits including:
- Incentive scheme
- Life Assurance
- Employee assistance programme
- Opportunity to buy and sell holidays
Coordinator in Warrington employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sunbelt Rentals. Understand their values, services, and recent news. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Frontline Co-ordinator role, especially around managing enquiries and using Salesforce.
✨Tip Number 3
Show off your communication skills! As a first point of contact, it’s crucial to demonstrate your ability to handle queries effectively. During the interview, be clear and concise in your answers, and don’t hesitate to ask questions about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Coordinator in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Frontline Co-ordinator role. Highlight your experience with Salesforce and any relevant customer service skills. We want to see how you can fit into our team!
Showcase Your Communication Skills: As a first point of contact, your communication skills are key! Use clear and concise language in your application. We love candidates who can express themselves well, so let your personality shine through.
Highlight Your Problem-Solving Abilities: In this role, you'll be triaging enquiries and identifying leads. Share examples from your past where you've successfully managed queries or improved processes. We’re looking for proactive thinkers who can tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Salesforce
Since the role involves managing cases through Salesforce, make sure you brush up on your knowledge of the platform. Familiarise yourself with how to navigate it, and understand its key features. This will show that you're proactive and ready to hit the ground running.
✨Understand the Customer Journey
As a Frontline Co-ordinator, you'll be the first point of contact for customers. Take some time to think about the customer journey and how your role fits into it. Be prepared to discuss how you would handle different types of enquiries and what strategies you would use to filter out non-value queries.
✨Showcase Your Communication Skills
This position requires excellent communication skills, both verbal and written. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully managed customer interactions in the past.
✨Align with Company Values
Research Sunbelt Rentals and their values. During the interview, demonstrate how your personal values align with theirs. This could be about customer service excellence or teamwork. Showing that you resonate with their mission can set you apart from other candidates.
