At a Glance
- Tasks: Engage with customers, build relationships, and maximise upselling opportunities.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Be part of a successful FTSE100 company with excellent career growth.
- Why this job: Make a real impact by delivering top-notch customer service every day.
- Qualifications: Experience in customer service and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role you'll be responsible for delivering a best‑in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Customer Service & Upsell Specialist in Wakefield employer: Sunbelt Rentals UK & Ireland
Join a dynamic and supportive team at the UK's largest equipment rental provider, where your role as a Customer Service & Upsell Specialist will be pivotal in enhancing customer relationships and driving service excellence. We pride ourselves on a vibrant work culture that values initiative and personal growth, offering a flexible rewards package, generous holiday allowances, and opportunities for recognition and advancement within a successful FTSE100 company.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Upsell Specialist in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or via email, being able to express yourself clearly and confidently is key. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your upselling skills! Think of ways you can add value to customers during your interactions. Prepare examples of how you've successfully upsold in the past, as this will demonstrate your ability to enhance the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team!
We think you need these skills to ace Customer Service & Upsell Specialist in Wakefield
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Remember, it’s not just about what you’ve done, but who you are and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Service & Upsell Specialist role. Highlight your relevant experience and skills that align with our job description. We love seeing how you can bring value to our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role. No fluff, just the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided exceptional support in the past. This will show that you’re not just a talker but someone who knows how to deliver.
✨Showcase Your Upselling Skills
Since upselling is a big part of this role, think of specific instances where you successfully upsold a product or service. Be prepared to discuss your approach and the results. This will demonstrate your ability to maximise opportunities while keeping customer satisfaction at the forefront.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen to understand the needs of customers, which is crucial for the role.
✨Be Ready to Think on Your Feet
Expect some situational questions where you’ll need to demonstrate your problem-solving skills. Prepare by thinking of scenarios where you had to think quickly to resolve an issue. This will highlight your initiative and ability to handle challenges effectively.
