At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Be part of a successful FTSE100 company with growth opportunities.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Experience in customer service and a knack for communication.
The predicted salary is between 25000 - 30000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role you'll be responsible for delivering a best‑in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Customer Service Administrator in Wakefield employer: Sunbelt Rentals UK & Ireland
Join a dynamic and supportive team at the UK's largest equipment rental provider, where your role as a Customer Service Administrator will be pivotal in enhancing customer relationships and service delivery. We pride ourselves on a vibrant work culture that values initiative and personal growth, offering a flexible rewards package, generous holiday allowances, and opportunities for recognition and advancement within a successful FTSE100 company.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers over the phone and via email, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your ability to think on your feet, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Wakefield
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about how you connect with people and why customer service is your jam.
Tailor Your Application:Make sure to customise your application for the Customer Service Administrator role. Highlight your relevant experience and how it aligns with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Just tell us what makes you a great fit for our team in a way that’s easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided exceptional support in the past. This will show that you’re not just a talker but someone who knows how to deliver.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common questions about handling difficult customers or resolving conflicts. Think of specific scenarios where you’ve successfully navigated these situations.
✨Demonstrate Your Initiative
Employers love candidates who can think on their feet. Prepare to discuss times when you took the initiative to improve a process or solve a problem. This will highlight your proactive nature and ability to enhance the customer experience.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you align your answers with what they’re looking for. Be ready to explain why you want to work there and how you can contribute to their mission of providing top-notch customer service.
