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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience through excellent service.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, life assurance, and employee discounts.
- Why this job: Make a real impact in a dynamic team while building valuable customer relationships.
- Qualifications: Previous customer service experience is preferred; industry knowledge is a plus.
- Other info: Perfect for those who thrive in fast-paced, people-focused environments.
The predicted salary is between 28800 - 43200 £ per year.
Overview
It’s not about what you know. It’s who you are. As a Service Coordinator you’ll be doing one of the most important jobs in our business looking after our customers. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies.
You will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. In the varied role you will be responsible for –
- Communicating with customers on the telephone or via email in regards to breakdowns
- Control of customer repair administration
- Collating breakdown information
- Transport coordination
- Observation and tagging or returned equipment
- Raising purchase orders for the Workshop/Office
- Assisting with the Hire Desk administration
Opportunity and fit
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
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Service Coordinator employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Showcase your communication skills during the interview. Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully built relationships with customers.
✨Tip Number 2
Demonstrate your problem-solving abilities. Be prepared to discuss situations where you had to think on your feet to resolve customer issues. This will highlight your initiative and ability to enhance the customer experience.
✨Tip Number 3
Familiarise yourself with our products and services. Understanding what we offer will not only help you in upselling but also show your genuine interest in the role. Research our company’s values and how they align with your own.
✨Tip Number 4
Prepare questions for your interview that reflect your enthusiasm for the role. Ask about team dynamics, customer service strategies, or how success is measured in this position. This shows you're proactive and engaged.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Service Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: In your CV and cover letter, emphasise your experience in customer service environments. Provide specific examples of how you've successfully managed customer relationships and resolved issues, demonstrating your ability to deliver a best-in-class service.
Highlight Communication Abilities: Since the role involves communicating with customers via various channels, make sure to showcase your strong communication skills. Mention any relevant experience you have in handling customer inquiries over the phone, email, or through online platforms.
Personalise Your Application: Avoid generic applications. Personalise your cover letter by addressing it to the hiring manager if possible, and express your enthusiasm for the company and the role. Share why you believe you would be a great fit for their team.
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Show Your People Skills
As a Service Coordinator, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships with customers in the past and how you’ve handled challenging situations.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. During the interview, highlight your understanding of how these can benefit customers and provide specific examples of upselling opportunities you've successfully navigated before.
✨Emphasise Initiative and Problem-Solving
The role requires quick thinking and initiative. Prepare to discuss scenarios where you had to think on your feet to resolve customer issues or improve service delivery, showcasing your proactive approach.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play exercises. Practice responding to common customer queries or complaints, demonstrating your communication skills and ability to manage the customer journey effectively.
