Service Centre Manager

Service Centre Manager

Belfast Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a busy Service Centre, ensuring targets and customer satisfaction are met.
  • Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
  • Benefits: Enjoy flexible rewards, generous holiday allowance, life assurance, and a great pension scheme.
  • Why this job: Empower your team, develop your skills, and make a real impact in a supportive environment.
  • Qualifications: Experience in operations or management is essential; strong leadership skills are a must.
  • Other info: Award-winning training opportunities to help you grow in your career.

The predicted salary is between 36000 - 60000 £ per year.

Are you an experienced Operations, Depot or Branch Manager ready for your next career move to a Company that really values your contribution and can offer you award-winning training opportunities? People truly are at the heart of our business and we believe in empowering our colleagues to develop their skills, make decisions and take on new responsibilities.

As Service Centre Manager you will have operational responsibility for all areas and aspects of a busy Service Centre in driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved.

You will be responsible for:

  • Ensuring that the Service Centre is performing against all agreed targets/budgets and managing all costs.
  • Consistently motivating employees, as this has a direct impact on atmosphere and general feel good factor; to an effect that you get the best from the team.
  • Creating management reports on a monthly basis, dealing with all aspects of P&L.
  • Liaising with the Sales team in order to develop new sales opportunities and grow the business.
  • Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines.
  • Ensuring there is effective and clear communication to all employees within the Service Centre.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

Service Centre Manager employer: Sunbelt Rentals UK & Ireland

Join a leading FTSE100 company that prioritises your professional growth and well-being as a Service Centre Manager. With an industry-leading flexible rewards package, generous holiday allowance, and a strong focus on employee empowerment, you'll thrive in a supportive work culture that values your contributions. Located in a dynamic environment, this role offers unique opportunities for career advancement while ensuring the highest standards of customer satisfaction are met.
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Contact Detail:

Sunbelt Rentals UK & Ireland Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Centre Manager

✨Tip Number 1

Familiarise yourself with the company's values and culture. Since they emphasise empowering employees and customer satisfaction, think about how your previous experiences align with these principles and be ready to discuss them during your interview.

✨Tip Number 2

Prepare specific examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to motivate staff and improve performance, as this is crucial for the Service Centre Manager role.

✨Tip Number 3

Research the latest trends in operations management and customer service within the equipment rental industry. Being knowledgeable about current challenges and opportunities can set you apart as a candidate who is proactive and informed.

✨Tip Number 4

Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.

We think you need these skills to ace Service Centre Manager

Leadership Skills
Operational Management
Budget Management
Performance Monitoring
Employee Motivation
Communication Skills
Report Writing
Sales Development
Health and Safety Compliance
Team Management
Customer Service Excellence
Problem-Solving Skills
Strategic Planning
Time Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in operations, management, and customer service. Use specific examples that demonstrate your ability to meet targets and manage teams effectively.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences align with the responsibilities of a Service Centre Manager and how you can contribute to their success.

Highlight Leadership Skills: Emphasise your leadership and motivational skills in both your CV and cover letter. Provide examples of how you've successfully managed teams and improved workplace atmosphere in past roles.

Showcase Financial Acumen: Since the role involves managing budgets and P&L reports, include any relevant financial management experience. Highlight your ability to analyse financial data and make informed decisions to drive business performance.

How to prepare for a job interview at Sunbelt Rentals UK & Ireland

✨Showcase Your Leadership Skills

As a Service Centre Manager, you'll need to demonstrate your ability to motivate and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to achieve targets and maintain a positive atmosphere.

✨Understand Financial Metrics

Since you'll be responsible for P&L reports, brush up on your financial knowledge. Be ready to discuss how you've managed budgets and costs in previous roles, and how you can apply that experience to ensure the Service Centre meets its financial targets.

✨Emphasise Health and Safety Awareness

Health and safety is crucial in this role. Familiarise yourself with relevant guidelines and be prepared to discuss how you've ensured compliance in past positions. This shows your commitment to maintaining a safe working environment.

✨Prepare for Collaboration Questions

You'll need to liaise with the Sales team to drive business growth. Think of examples where you've successfully collaborated with other departments to achieve common goals, and be ready to share these during the interview.

Service Centre Manager
Sunbelt Rentals UK & Ireland
S
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