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For Companies At a Glance
- Tasks: Manage national accounts, build relationships, and drive growth through tailored solutions.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a strong pension scheme.
- Why this job: Be part of a dynamic team making an impact in the equipment rental industry.
- Qualifications: Experience in customer relationship management and strong communication skills.
- Other info: Flexible, inclusive workplace with a focus on health and wellbeing.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. This role will be integral to the success of our national sales strategy, ensuring a consistent, joined‑up approach to managing our national account portfolio and driving growth.
Key Responsibilities
- Client Relationship Management: Act as the primary contact for national FM customers and build strong, trusted relationships at all levels. Understand customer needs across business units and tailor solutions that deliver value and exceed expectations. Promote the full range of Sunbelt Rentals products, services, and Greener Solutions portfolio.
- Account Administration & Support: Provide dedicated support to national accounts including SLAs, pricing agreements, contract management, and general account administration. Manage bespoke reporting, invoice queries, damages, and loss claims. Respond to customer enquiries and resolve issues promptly and professionally.
- Analysis & Reporting: Analyse utilisation, financial performance, and market data to identify trends and growth opportunities. Provide recommendations to optimise account profitability and customer satisfaction. Produce regular updates and reports for senior management.
- Sales & Bid Support: Assist in preparing proposals, presentations, and contract negotiations. Contribute to tender and bid submissions. Work collaboratively with sales, operations, finance, logistics, and hire desks to deliver seamless account plans.
- Revenue Growth & Opportunity Management: Proactively manage customer sites and projects, ensuring consistent engagement. Identify leads and pass them to the appropriate sales colleagues for follow‑up. Build a strong pipeline of regional and national opportunities, ensuring all revenue potential is maximised. Support cross‑selling by introducing category specialists into customer projects.
What We Offer: You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, a retail discount scheme, employee recognition awards and a generous Company pension scheme.
About You: Proven experience in customer relationship management, account management, or telesales. Strong planning, organisation, and time management skills. Excellent communication, influencing, and negotiation abilities. Ability to analyse data and identify trends, risks, and opportunities. Customer‑centric approach with a track record of delivering excellent service. Resilient, proactive, and highly motivated to “make things happen.” Flexible, positive attitude with strong collaborative skills. Proficient IT skills (Microsoft Office, CRM systems). Willingness to travel extensively, including regular overnight stays. Knowledge of hire contracts and T&C's – desirable. Knowledge of the hire industry and FM sector – desirable. Experience supporting or managing national accounts within the FM sector.
About Us: Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. Our teams make the impossible possible and the unthinkable doable. We are committed to creating a diverse and inclusive workplace, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing are very important to us and we provide support through initiatives such as mental health awareness, first‑aid programmes and an employee assistance helpline.
Job Details: Seniority level: Not Applicable. Employment type: Full‑time. Job function: Sales and Business Development. Industries: Construction.
National Account Support Manager employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Support Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services inside out, especially those related to national accounts. This will help you tailor your responses and show you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of National Account Support Manager. Highlight your customer relationship management skills and how you can drive growth and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Sunbelt Rentals and contributing to our success.
We think you need these skills to ace National Account Support Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer relationship management and account support. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share examples of how you've successfully managed client relationships in the past.
Highlight Your Analytical Skills: We love data-driven decision-making! If you have experience analysing market trends or financial performance, make sure to mention it. Show us how your analytical skills can contribute to optimising account profitability and enhancing customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s national account portfolio and their customer base. Familiarise yourself with their products and services, especially the Greener Solutions portfolio. This will help you tailor your responses to show how you can meet customer needs effectively.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully built strong relationships with clients. Highlight how you’ve tailored solutions to exceed expectations. This role is all about client relationship management, so demonstrating your ability to connect and communicate will set you apart.
✨Be Data Savvy
Brush up on your analytical skills! Be ready to discuss how you've used data to identify trends and opportunities in previous roles. Think of specific instances where your analysis led to improved account profitability or customer satisfaction, as this aligns perfectly with the job's responsibilities.
✨Collaborate and Communicate
Since this role involves working closely with various teams, prepare to discuss how you’ve collaborated in the past. Share examples of how you’ve contributed to proposals or presentations, and be ready to demonstrate your excellent communication and negotiation skills. This will show that you’re a team player who can drive seamless account plans.
