At a Glance
- Tasks: Be the go-to person for our clients, solving problems and ensuring top-notch service.
- Company: Join a leading FTSE100 company in the equipment rental industry.
- Benefits: Enjoy flexible rewards, generous holidays, and a great pension scheme.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Are you a fantastic communicator with customer service experience who loves delivering the best service for your customers and in return is looking for a company that really values your contribution and can offer award-winning training opportunities? Read on as we may have just the job you are looking for!
We have a new opportunity for a Customer Service Administrator to work in our service centre. Being the first point of contact for our facilities management (FM) clients and depot network, you will be responsible for:
- Dealing with all preferred FM clients on a daily basis, via telephone and email
- Inputting/supplying all quotations and arranging for order cover for all work undertaken
- Liaising with the internal depot network to arrange deliveries/collections
- Regular communication between parties and the client with job updates
- Problem/query solving for FM clients
- Liaising with end-user customer to ascertain their correct needs on site
- Maintaining all spreadsheets with the client and making sure all information is collated and correct moving forward
- Ensuring all work is completed to set timelines
- Updating senior management with progress and any issues arising
- Attending internal team meetings and sharing best practice
- Attending external customer meetings with their help desks to confirm/implement best working practices
Benefits: You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
Customer Service Administrator in London employer: Sunbelt Rentals UK & Ireland
Join a leading FTSE100 company that truly values your contributions as a Customer Service Administrator. With a commitment to employee growth through award-winning training opportunities, a generous holiday allowance, and a flexible rewards package, you will thrive in a supportive work culture that prioritises communication and collaboration. Located in a dynamic service centre, this role offers the chance to make a meaningful impact while enjoying a range of benefits designed to enhance your work-life balance.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunbelt Rentals UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunbelt Rentals UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunbelt Rentals UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Sunbelt Rentals UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunbelt Rentals UK & Ireland!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
