Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Be part of a successful FTSE100 company with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role you’ll be responsible for delivering a best‑in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
Customer Service Advisor in Leeds employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers all day, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your ability to think on your feet, which is key for a Customer Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t just list your skills; let your personality shine through. Share your experiences and how they’ve shaped you into the customer service superstar you are today.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight relevant experiences that show off your ability to build relationships and deliver top-notch service. We love seeing how you can connect with our customers!
Showcase Your Communication Skills: Since you'll be chatting with customers over the phone and via email, it’s crucial to demonstrate your communication prowess. Use clear, friendly language in your application to reflect how you’d interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided excellent support in the past. This will show that you’re not just a talker but someone who knows how to deliver.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common scenarios you could face, like handling difficult customers or upselling products. Being able to demonstrate your conversational skills will set you apart.
✨Demonstrate Relationship Building
Think about times when you've built strong relationships with customers or colleagues. Be ready to discuss how you approach getting to know people and understanding their needs. This is crucial for a Customer Service Advisor, so make it a focal point in your responses.
✨Be Ready to Think on Your Feet
Prepare for situational questions where you might need to think quickly. Practice responding to hypothetical scenarios that require problem-solving and initiative. Showing that you can adapt and come up with solutions on the spot will impress your interviewers.
