At a Glance
- Tasks: Engage with customers, manage orders, and maximise upselling opportunities.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Be part of a successful FTSE100 company with excellent career growth.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in customer service and a knack for relationship building.
The predicted salary is between 30000 - 40000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
Customer Success & Upsell Specialist in Kent employer: Sunbelt Rentals UK & Ireland
Join a dynamic team at the UK's largest equipment rental provider, where your role as a Customer Success & Upsell Specialist will be pivotal in enhancing customer relationships and driving service excellence. We pride ourselves on a supportive work culture that values initiative and personal growth, offering a flexible rewards package, generous holiday allowances, and opportunities for professional development. Experience the satisfaction of making a tangible impact in a thriving FTSE100 company, where your contributions are recognised and celebrated.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Upsell Specialist in Kent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers all day, it’s crucial to sound confident and approachable. Role-play with a friend or use our resources to sharpen those conversational skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your initiative and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect directly with us.
We think you need these skills to ace Customer Success & Upsell Specialist in Kent
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role. Remember, it’s about who you are as much as what you know!
Tailor Your Application:Make sure to customise your application to fit the Customer Success & Upsell Specialist role. Highlight your relevant experience in customer service and any upselling skills you have. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re the perfect fit for the job!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just a people person, but also someone who knows how to deliver exceptional service.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare a few anecdotes that highlight your ability to connect with customers, whether over the phone or via email. Remember, it’s all about building relationships!
✨Demonstrate Your Problem-Solving Ability
Think of situations where you had to think on your feet to resolve an issue for a customer. Be ready to discuss these scenarios in detail during the interview. This will illustrate your initiative and ability to improve customer experiences, which is key for this role.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings and any recent news or developments. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role and the company.
