At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Supportive team culture with opportunities for personal development and career growth.
- Why this job: Make a real impact in a fast-paced environment while building customer relationships.
- Qualifications: Experience in customer service; industry knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.
Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill‑set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it’s construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.
Equal Opportunity
We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Administrator in Inverness employer: Sunbelt Rentals UK & Ireland
At Sunbelt Rentals, we pride ourselves on being a leading FTSE100 company and the UK's largest equipment rental provider, offering a dynamic work environment where your contributions truly matter. Our commitment to employee growth is reflected in our tailored training programmes and flexible rewards package, including generous holiday allowances and a robust pension scheme. Join us in a collaborative culture that values initiative and customer relationships, making every day an opportunity to excel and make a difference.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Administrator in Inverness
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time researching Sunbelt Rentals. Understand their services, values, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Hire Administrator in Inverness
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about yourself that connects with our customer service ethos.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service, especially if you've handled orders or sales enquiries before. We love seeing how your past roles have prepared you for this position, so be specific about your achievements!
Demonstrate Your Communication Skills:Since communication is key in this role, showcase your exceptional communication skills in your application. Whether it's through examples of past interactions or how you’ve built relationships, make it clear that you can engage effectively with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Sunbelt Rentals!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer inquiries or complaints in the past. This will show that you understand the importance of building relationships and delivering a top-notch service.
✨Show Off Your Product Knowledge
Familiarise yourself with the company's product range and services. During the interview, demonstrate your eagerness to learn more about their offerings and how they can help customers. This will highlight your initiative and commitment to understanding the business.
✨Practice Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with negotiating and influencing during conversations.
✨Emphasise Your Adaptability
Be prepared to discuss how you've successfully managed multiple tasks in a fast-paced environment. Share examples that showcase your flexibility and ability to maintain high standards under pressure, as this is crucial for a Hire Controller.
