At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Experience in customer service and a knack for communication.
The predicted salary is between 25000 - 30000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role you'll be responsible for delivering a best-in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Customer Service Advisor in Inverness employer: Sunbelt Rentals UK & Ireland
Join a dynamic team at the UK's largest equipment rental provider, where your role as a Customer Service Advisor is pivotal in shaping customer experiences. We pride ourselves on a supportive work culture that values initiative and relationship-building, offering generous benefits such as a flexible rewards package, life assurance, and a robust pension scheme. With ample opportunities for personal and professional growth, you'll find your contributions truly make a difference in a thriving FTSE100 environment.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Inverness
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversation skills! Role-play common customer service scenarios with a friend or family member. The more comfortable you are talking about how you can help customers, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Inverness
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t just list your skills; let your personality shine through. Share your experiences and how they’ve shaped you into the customer service superstar we’re looking for.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight relevant experiences that show off your ability to build relationships and deliver top-notch service. We love seeing how you can connect with our customers!
Showcase Your Communication Skills:Since this role involves a lot of chatting with customers, make sure your written communication is clear and engaging. Use a friendly tone and don’t be afraid to show your enthusiasm for helping others – it’s what we do best!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided exceptional support in the past. This will show that you’re not just a talker but someone who knows how to deliver.
✨Show Off Your People Skills
Since this role is all about building relationships, think of specific instances where you've successfully connected with customers. Be prepared to discuss how you handle difficult situations and turn them into positive experiences. This will highlight your ability to engage and communicate effectively.
✨Demonstrate Initiative and Problem-Solving
Employers love candidates who can think on their feet. Prepare to discuss times when you’ve had to use your initiative to solve a problem or improve a process. This shows that you’re proactive and can adapt to changing circumstances, which is crucial in customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
