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- Tasks: Lead a team to deliver top-notch customer service and manage client expectations.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider and a FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holidays, life assurance, and a great pension scheme.
- Why this job: Be part of a growing team committed to service excellence and customer satisfaction.
- Qualifications: Experience in people management and a passion for customer service are essential.
- Other info: This role offers remote working opportunities within a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced people manager, looking for a new and exciting career move? Read on as we may have just the job you are looking for! We are continuing to experience an exciting period of company growth, so it’s a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”.
In the role of Hire Desk Manager you will manage a team of hire controllers to ensure that optimum customer service is delivered to the Client in line with the Service Level Agreement (SLA) and in a way that maximises Sunbelt Rentals opportunity to increase revenue and business share.
You will be responsible for:
- Providing excellent customer service whilst managing customer expectations within the framework of the SLA.
- Working in partnership with Sunbelt Rentals Service Centres to ensure that the Customer experiences an optimum and seamless service.
- Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes.
- Operating remotely within the Customer environment.
- Building effective customer relationships across all client sites.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Hire Desk Manger employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manger
✨Tip Number 1
Familiarise yourself with the Service Level Agreements (SLAs) relevant to the role. Understanding these agreements will not only help you in interviews but also demonstrate your commitment to delivering service excellence, which is a key aspect of the Hire Desk Manager position.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction, as this will resonate well with our focus on customer service.
✨Tip Number 3
Research Sunbelt Rentals and its company culture. Understanding our values and how we operate will allow you to tailor your conversations during the interview, showing that you're not just a fit for the role, but also for our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company and the role, and may even offer tips on what to highlight during your discussions with us.
We think you need these skills to ace Hire Desk Manger
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hire Desk Manager. Familiarise yourself with customer service excellence and how it aligns with the company's Service Level Agreement (SLA).
Tailor Your CV: Highlight your experience in people management and customer service. Use specific examples that demonstrate your ability to manage teams effectively and deliver exceptional service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the SLA framework. Mention how your previous experiences have prepared you for this role and how you can contribute to the company's growth.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Showcase Your People Management Skills
As a Hire Desk Manager, you'll be leading a team. Be prepared to discuss your experience in managing people, including how you've motivated your team and handled any challenges. Use specific examples to illustrate your leadership style.
✨Understand the Service Level Agreement (SLA)
Familiarise yourself with the key aspects of SLAs relevant to the role. Be ready to explain how you would ensure compliance with these agreements while delivering excellent customer service. This shows that you understand the importance of meeting client expectations.
✨Demonstrate Customer-Centric Thinking
Highlight your ability to build strong customer relationships. Prepare examples of how you've successfully managed customer expectations and resolved issues in the past. This will show your commitment to delivering service excellence.
✨Research Sunbelt Rentals
Take some time to learn about Sunbelt Rentals and their business model. Understanding their values and operations will help you align your answers with what they are looking for in a candidate, making you stand out during the interview.
