At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage client expectations.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider and a FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holidays, life assurance, and a great pension scheme.
- Other info: We support your career growth with training and personal development opportunities.
- Why this job: Be part of a growing company and make a real impact in customer service excellence.
- Qualifications: Experience in customer service and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 € per year.
About The Role
Are you an experienced people manager, looking for a new and exciting career move? Read on as we may have just the job you are looking for! We are continuing to experience an exciting period of company growth, so it’s a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”.
Responsibilities
- Providing excellent customer service whilst managing customer expectations within the framework of the SLA.
- Working in partnership with Sunbelt Rentals Service Centres to ensure that the Customer experiences an optimum and seamless service.
- Developing a strong sense of customer ownership, being fully conversant with all aspects of the relevant SLA and customer requirements and processes.
- Operating remotely within the Customer environment.
- Building effective customer relationships across all client sites.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
What you will need to bring to the Hire Desk Manager role from day one:
- Previous experience in a customer service role, preferably within a Customer Contact Centre or Service Centre environment.
- Strong interpersonal and influencing skills with the ability to effectively communicate across all levels and functions both within Sunbelt Rentals and customer organisation.
- Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards throughout the account.
- Effective planning and organising skills and a methodical approach with close attention to detail and adherence to company standards and procedures.
- Excellent leadership skills with people management and development experience.
About Us
Why Sunbelt? Whether it’s construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move. We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background. Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.
Hire Desk Manager employer: Sunbelt Rentals UK & Ireland
At Sunbelt Rentals, we pride ourselves on being an excellent employer, offering a dynamic work culture that prioritises service excellence and employee development. As part of the UK's largest equipment rental provider, you will benefit from a flexible rewards package, generous holiday allowance, and a strong commitment to your personal growth and career aspirations. Join us in a role where your leadership skills can shine, and enjoy the unique opportunity to make a meaningful impact across various industries while working in a supportive and inclusive environment.
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Hire Desk Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service and management roles. Practise your answers, focusing on your leadership skills and how you handle customer expectations. We want you to shine!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for customer service and team leadership come through. Remember, they’re looking for someone who fits their culture as much as their skill set.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Sunbelt Rentals!
We think you need these skills to ace Hire Desk Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Manager role. Highlight your customer service experience and any leadership skills you've got. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences align with our commitment to 'Deliver Service Excellence'. Keep it engaging and personal!
Showcase Your Skills:In your application, don’t just list your skills—show us how you've used them in real situations. Whether it's resolving customer issues or leading a team, we want to hear your success stories that demonstrate your fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your SLAs
Make sure you’re well-versed in the Service Level Agreements (SLAs) relevant to the role. Understanding these will not only help you answer questions confidently but also demonstrate your commitment to delivering service excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or resolved conflicts in previous roles. Highlighting your leadership experience will show that you can effectively manage and develop people, which is crucial for the Hire Desk Manager position.
✨Customer-Centric Mindset
Be ready to discuss specific instances where you’ve gone above and beyond for customers. This will illustrate your strong customer service ethic and ability to build effective relationships, which are key aspects of the job.
✨Plan and Organise
Demonstrate your planning and organisational skills by discussing how you prioritise tasks and manage your time. Providing a structured approach to problem-solving will resonate well with the interviewers, showing them you can adhere to company standards and procedures.
