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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Make a real impact by building relationships and improving customer service.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Be part of a successful FTSE100 company with excellent career growth.
The predicted salary is between 30000 - 42000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Hire Controller employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversation skills! Role-play with a friend or in front of a mirror. Being able to start a conversation and keep it flowing is key, especially in customer service roles like the Hire Controller.
✨Tip Number 3
Show your personality! Don’t be afraid to let your character shine through during interviews. They want to see who you are, not just what you can do. Be genuine and relatable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about how you connect with people and get things done, as that’s what we’re all about.
Tailor Your Application: Make sure to customise your application for the Hire Controller role. Highlight your customer service experience and any relevant industry knowledge. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just a people person, but also someone who knows how to deliver exceptional service.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare a few anecdotes that highlight your ability to build relationships and resolve issues effectively. Remember, it’s all about making connections!
✨Demonstrate Your Initiative
Think of situations where you took the lead or went above and beyond for a customer. Be ready to discuss how you used your initiative to improve a process or enhance customer satisfaction. This will illustrate your proactive approach, which is key for a Hire Controller.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the position and helps you understand how you can contribute to the team. Ask about their customer service strategies or how they measure success in this role.
