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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders from start to finish.
- Company: Join Sunbelt Rentals, the UK's leading equipment rental provider.
- Benefits: Enjoy generous holiday allowance, life assurance, and a great pension scheme.
- Why this job: Make a real impact in a hands-on, fast-paced environment.
- Qualifications: Experience in customer service; hire or construction industry knowledge is a plus.
- Other info: Be part of a diverse team that values your health and wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
CUSTOMER SERVICES – IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of Hire Controller you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
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Hire Controller employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Get to know the company inside out! Research Sunbelt Rentals and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone and via email, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your upselling skills! Think of ways you can suggest additional products or services during your conversations. Prepare some examples of how you've successfully upsold in previous roles to share during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Sunbelt Rentals.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and built relationships with customers in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Hire Controller role. Mention how your skills align with our needs, especially around upselling and managing customer journeys.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Product Inside Out
As a Hire Controller, you'll need to demonstrate your product knowledge during the interview. Make sure you research the equipment and services offered by the company. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Show Off Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will highlight your ability to build relationships and handle inquiries effectively.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to think on your feet or use your initiative to resolve customer issues. Be ready to share these experiences during the interview, as they will showcase your ability to provide a best-in-class service and improve customer journeys.
✨Be Ready to Discuss Teamwork
The role requires effective teamwork, so be prepared to talk about your experiences working collaboratively. Share specific examples of how you've contributed to team success and how you adapt to different roles within a team setting. This will show that you're a flexible and adaptable candidate.
