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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Be part of a successful FTSE100 company with excellent career growth.
- Why this job: Make a real impact by building relationships and improving customer service.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best‑in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Hire Controller in Edinburgh employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversation skills! Role-play with a friend or in front of a mirror. Being able to start a conversation and keep it flowing is key, especially in customer service roles like the Hire Controller.
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or engage with the company’s social media. It shows initiative and helps you build relationships even before you land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Hire Controller in Edinburgh
Some tips for your application 🫡
Be Yourself: We want to get to know the real you! Don’t just list your skills; share your personality and how you connect with people. Remember, it’s about who you are and how you can build relationships with our customers.
Show Your Customer Service Skills: Highlight any experience you have in customer service. We love candidates who can demonstrate their ability to handle enquiries and provide top-notch service. Share specific examples of how you've made a difference for customers in the past!
Tailor Your Application: Make sure your application speaks directly to the role of Hire Controller. Use keywords from the job description and show us how your experience aligns with what we’re looking for. This will help you stand out from the crowd!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled various situations in the past. Think about specific examples where you’ve gone above and beyond for a customer, as this will show your potential employer that you understand the importance of building relationships.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions by rehearsing your answers out loud, so you can demonstrate your ability to engage with customers effectively.
✨Demonstrate Initiative and Problem-Solving
Think of instances where you had to think on your feet or come up with creative solutions to problems. Be ready to share these stories during your interview, as they’ll highlight your proactive approach and ability to enhance the customer experience.
✨Research the Company and Its Products
Familiarise yourself with the company’s services and products before the interview. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role and the company.