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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Make a real impact by building relationships and improving customer service.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Be part of a successful FTSE100 company with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Hire Controller in Eastleigh employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Eastleigh
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their values, services, and customer base. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your conversation skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on how you can engage customers and handle different scenarios. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you can deliver that best-in-class service they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Hire Controller in Eastleigh
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role of Hire Controller.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We’re looking for someone who can build relationships, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Hire Controller position. We can’t wait to hear from you!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just a people person, but also someone who knows how to deliver exceptional service.
✨Showcase Your Relationship-Building Skills
Prepare to discuss how you've built relationships with customers in previous jobs. Think of specific instances where you went above and beyond to help a customer. This will demonstrate your ability to connect with clients and understand their needs, which is crucial for a Hire Controller.
✨Be Ready to Think on Your Feet
Since the role requires quick thinking and initiative, practice answering situational questions. You might be asked how you would handle a difficult customer or an unexpected issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with the Company
Research the company’s values, products, and services. Knowing what they offer and how they position themselves in the market will help you tailor your answers and show genuine interest. Plus, it’ll give you a chance to ask insightful questions at the end of the interview.
