At a Glance
- Tasks: Engage with customers, manage orders, and maximise upselling opportunities.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Be part of a successful FTSE100 company with excellent career growth potential.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in customer service and a knack for relationship building.
The predicted salary is between 30000 - 40000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
Customer Success & Upsell Specialist in Eastleigh employer: Sunbelt Rentals UK & Ireland
Join a dynamic team at the UK's largest equipment rental provider, where your role as a Customer Success & Upsell Specialist will be pivotal in enhancing customer relationships and driving service excellence. We pride ourselves on a supportive work culture that values initiative and personal growth, offering a flexible rewards package, generous holiday allowances, and opportunities for professional development. Experience the satisfaction of making a tangible impact in a thriving FTSE100 company, where your contributions are recognised and celebrated.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Upsell Specialist in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversation skills! Role-play with a friend or in front of a mirror. Think about how you can start engaging conversations and build rapport quickly, just like you would with customers.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've gone above and beyond for customers. This will help you demonstrate your ability to deliver that best-in-class service they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Success & Upsell Specialist in Eastleigh
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about how you connect with people and get things done, as that’s what we’re all about.
Tailor Your Application:Make sure to customise your application for the Customer Success & Upsell Specialist role. Highlight your customer service experience and any relevant industry knowledge. We love seeing how you can help us improve our service!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just a people person, but also someone who knows how to deliver exceptional service.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers in the past, whether over the phone or via email. Being able to convey your ideas confidently will make a strong impression.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you’ve had to think on your feet to resolve customer issues. Be ready to explain your thought process and the steps you took to ensure customer satisfaction. This will highlight your initiative and ability to handle challenges.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings and how they benefit customers. This knowledge will allow you to engage in meaningful conversations during the interview and demonstrate your genuine interest in helping customers succeed with their products.
