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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience through excellent service.
- Company: Join the UK's largest equipment rental provider and be part of a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, and a great pension scheme.
- Why this job: Make a real impact by building relationships and improving customer experiences every day.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Dynamic role with opportunities for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Customer Service Advisor in Eastleigh employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Eastleigh
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on their values and customer service approach. This way, you can show them that you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your conversation skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on how you’d handle different customer scenarios, so you feel confident when it’s your turn to shine.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will help you demonstrate your problem-solving skills and show that you’re a proactive team player.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Eastleigh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Show us your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Advisor. Highlight any relevant experience and skills that align with what we’re looking for, especially your ability to build relationships and think on your feet.
Showcase Your Communication Skills: Since you'll be communicating with customers via phone, email, and website requests, it's crucial to demonstrate your communication skills in your application. Use clear, concise language and make sure your enthusiasm for helping others comes across!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've delivered that in the past. This will show your potential employer that you’re not just a talker but someone who knows how to get things done.
✨Show Off Your People Skills
Since this role is all about building relationships, think of specific instances where you've successfully connected with customers. Be prepared to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to think on your feet and maintain a positive attitude.
✨Research the Company
Take some time to learn about the company’s values and services. Knowing their products and how they help customers can give you an edge. You can even mention how you see yourself fitting into their mission during the interview, which shows genuine interest and initiative.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
