At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience through excellent service.
- Company: Join the UK's largest equipment rental provider and be part of a successful FTSE100 company.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Make a real impact by building relationships and improving customer experiences every day.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of a Customer Service Advisor you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Hire Administrator in Dundee employer: Sunbelt Rentals UK & Ireland
Join a dynamic and supportive team at one of the UK's leading equipment rental providers, where your role as a Hire Administrator will be pivotal in enhancing customer relationships and service delivery. We pride ourselves on a vibrant work culture that values initiative and personal growth, offering a comprehensive rewards package including generous holiday allowances, life assurance, and a robust pension scheme. Here, you will not only make a difference in our customers' experiences but also enjoy ample opportunities for professional development within a successful FTSE100 company.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Administrator in Dundee
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you’re genuinely interested and ready to contribute to their customer service goals.
✨Tip Number 2
Practice your conversation skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident and prepared to handle any situation that comes your way during the interview.
✨Tip Number 3
Don’t forget to showcase your personality! The job is all about building relationships, so let your authentic self shine through. Share stories that highlight your customer service experience and how you’ve made a difference in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team. Let’s get you on board!
We think you need these skills to ace Hire Administrator in Dundee
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t just list your skills; let your personality shine through. Share your experiences and how they’ve shaped you into the customer service superstar we’re looking for.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your relevant experience in customer service and how you can build relationships with our customers. Show us why you’re the perfect fit for our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. Use a friendly tone and keep it professional – we love a good balance!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided exceptional support in the past. This will show that you’re not just a talker but someone who knows how to deliver.
✨Show Off Your People Skills
Since this role is all about building relationships, think of specific instances where you've successfully connected with customers. Be prepared to discuss how you handle difficult situations and turn them into positive experiences. This will highlight your ability to engage and communicate effectively.
✨Demonstrate Initiative and Problem-Solving
Think of times when you’ve had to think on your feet or come up with creative solutions to problems. In the interview, share these stories to illustrate your proactive approach. Employers love candidates who can take ownership and improve processes.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and its customer service philosophy. This shows that you’re genuinely interested in the role and want to understand how you can contribute to their success. Plus, it gives you a chance to assess if the company is the right fit for you.
