At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join the UK's largest equipment rental provider, a FTSE100 company.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Other info: Dynamic, fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers and building lasting relationships.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In this role you'll be responsible for delivering a best‑in‑class service whilst using product knowledge and expertise to maximise upselling opportunities.
Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
About You
To succeed in this role you will bring the following skills and behaviours:
- Proven experience in a Customer Service role, preferably handling in‑bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing.
- You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, putting forward and acting on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages.
- You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Why Sunbelt? Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, this makes Sunbelt Rentals an ideal destination for your next career move.
Customer Service Advisor in Devon employer: Sunbelt Rentals UK & Ireland
At Sunbelt Rentals, we pride ourselves on being an employer of choice, offering a dynamic work environment where your contributions truly matter. As a Customer Service Advisor, you'll benefit from a flexible rewards package, generous holiday allowance, and opportunities for personal growth within a supportive team culture. Join us in making a meaningful impact while enjoying the perks of working for the UK's largest equipment rental provider.
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Devon
✨Tip Number 1
Get to know the company inside out! Before your interview, do some research on Sunbelt Rentals. Understand their values, services, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to engage with customers effectively. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can handle challenges in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do, so why not give it a go?
We think you need these skills to ace Customer Service Advisor in Devon
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role. Remember, it’s about who you are as much as what you know!
Tailor Your Application:Make sure to customise your application to fit the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique background to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Customer Service Advisor, your ability to connect with people is key. Prepare examples of how you've built relationships with customers in the past, and be ready to demonstrate your exceptional communication skills during the interview.
✨Think on Your Feet
Expect some situational questions where you'll need to think quickly. Practice responding to scenarios where you had to use your initiative to solve a problem or improve a service. This will showcase your adaptability and decision-making skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or opportunities for growth. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
