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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Make a real impact by building relationships and improving customer service.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Be part of a successful FTSE100 company with excellent career growth.
The predicted salary is between 28800 - 48000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role you will be based in our customer office, where you will be responsible for delivering a best-in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
Hire Controller in Birmingham employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversation skills! Role-play with a friend or in front of a mirror. Being able to start a conversation in an empty room is key, so make sure you’re comfortable chatting about your experiences and how they relate to the role.
✨Tip Number 3
Show your personality! When you get the chance to meet the team, let your true self shine through. They want to see who you are beyond your CV, so don’t be afraid to share your enthusiasm for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take that next step in your career.
We think you need these skills to ace Hire Controller in Birmingham
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t just list your skills; let your personality shine through. Share stories that show how you connect with customers and get things done.
Tailor Your Application: Make sure to customise your application for this role. Highlight your customer service experience and any relevant industry knowledge. Show us why you’re the perfect fit for our team!
Show Your Initiative: In your application, give examples of times when you’ve gone above and beyond for customers. We love seeing candidates who think on their feet and take ownership of their work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've delivered that in the past. This will show that you’re not just about the job title but genuinely care about the customers.
✨Showcase Your Communication Skills
Since this role is all about building relationships, practice articulating your thoughts clearly and confidently. Think of scenarios where you’ve successfully communicated with customers or resolved conflicts. Being able to convey your ideas effectively will set you apart.
✨Demonstrate Initiative and Problem-Solving
Prepare to discuss times when you’ve had to think on your feet. Employers love candidates who can take ownership of situations and come up with solutions. Have a few stories ready that highlight your ability to adapt and improve processes.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Knowing what they stand for will help you align your answers with their expectations. It also shows that you’re genuinely interested in being part of their team, not just any job.
