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- Tasks: Enhance customer service and manage the customer journey for a leading equipment rental provider.
- Company: Top equipment rental provider in Birmingham with a focus on customer satisfaction.
- Benefits: Generous rewards package and opportunities for career growth.
- Why this job: Make a significant impact in a fast-paced business while maximising upselling opportunities.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Join a dynamic team dedicated to providing best-in-class customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading equipment rental provider in Birmingham seeks a Hire Controller to enhance customer service. You will manage the customer journey, ensuring a best-in-class experience while maximizing upselling opportunities.
The ideal candidate will have previous customer service experience and be comfortable communicating via phone and email. This is a chance to impact a fast-paced business significantly, supported by a generous rewards package.
Client Services Lead — Upsell & Relationship Mgmt in Birmingham employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Lead — Upsell & Relationship Mgmt in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Lead role. Personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your previous customer service experience aligns with their needs. We want you to shine when discussing how you can enhance the customer journey.
✨Tip Number 3
Practice your communication skills. Since this role involves a lot of phone and email interaction, make sure you're comfortable articulating your thoughts clearly. We suggest doing mock interviews with friends or family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Services Lead — Upsell & Relationship Mgmt in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Lead role. Highlight your previous customer service experience and any upselling successes you've had. We want to see how you can enhance the customer journey!
Showcase Your Communication Skills: Since this role involves a lot of communication via phone and email, let us know about your experience in these areas. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Impact: We love candidates who can show how they've made a difference in their previous roles. Share specific examples of how you've improved customer experiences or maximised upselling opportunities in the past.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know the Company Inside Out
Before your interview, do some digging into the equipment rental provider. Understand their services, values, and recent news. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you enhanced customer experiences or successfully upsold products. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Practice Your Communication Style
Since the role involves a lot of phone and email communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure you come across as confident and approachable.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or growth opportunities. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.
