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For Companies At a Glance
- Tasks: Manage customer inquiries and build lasting relationships while providing top-notch service.
- Company: Leading equipment rental provider in Basildon with a focus on customer satisfaction.
- Benefits: Flexible rewards package, generous holidays, life assurance, and robust pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Customer service experience with strong communication and problem-solving skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading equipment rental provider in Basildon is seeking a Hire Controller to join their Customer Service team. This role involves managing customer inquiries, building lasting relationships, and ensuring a best-in-class service. The ideal candidate comes from a customer service background and possesses strong communication and problem-solving skills.
This position offers an industry-leading flexible rewards package, including generous holidays, life assurance, and a robust pension scheme.
Customer Success & Upsell Specialist in Basildon employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Upsell Specialist in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled challenging customer situations in the past. This will demonstrate your ability to provide best-in-class service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success & Upsell Specialist in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Customer Success & Upsell Specialist role. Share specific examples of how you've built relationships and solved problems in previous roles.
Showcase Your Communication Skills: Since this role is all about managing inquiries and building relationships, make sure your written application reflects your strong communication skills. Keep it clear, concise, and engaging – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know the Company Inside Out
Before your interview, do some homework on the equipment rental provider. Understand their services, values, and what sets them apart in Basildon. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about managing customer inquiries and building relationships, prepare examples from your past experiences that highlight your communication and problem-solving skills. Think of specific situations where you turned a negative experience into a positive one.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the Customer Service team. This shows that you’re not just interested in the job, but also in how you can contribute to the company's success.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle customer issues. Practice responding to common scenarios you might encounter as a Hire Controller. This will help you articulate your thought process and demonstrate your problem-solving abilities.
