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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
- Why this job: Make a real impact by building relationships and improving customer service.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Be part of a successful FTSE100 company with excellent career growth.
The predicted salary is between 30000 - 42000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you'll be responsible for delivering a best-in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers.
You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
Customer Service Advisor in Basildon employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Basildon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversation skills! Role-play common customer service scenarios with a friend or family member. The more comfortable you are talking about how you’d handle different situations, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in customer service.
We think you need these skills to ace Customer Service Advisor in Basildon
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t just list your skills; let your personality shine through. Share your experiences and how they’ve shaped you into the customer service superstar you are today.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight relevant experiences that show off your ability to build relationships and deliver top-notch service, just like we do at StudySmarter.
Show Your Initiative: We love a proactive approach! In your application, mention times when you’ve gone above and beyond for customers. This shows us you’re ready to think on your feet and make a real impact in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided exceptional support in the past. This will show that you’re not just a talker but someone who knows how to deliver.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common questions about handling difficult customers or resolving conflicts. Think of specific scenarios where you’ve successfully navigated these situations.
✨Demonstrate Your Relationship-Building Skills
The job is all about building relationships, so come prepared with stories that highlight your ability to connect with customers. Think about times when you went above and beyond to understand a customer's needs and how that led to a positive outcome.
✨Be Ready to Think on Your Feet
In customer service, things can change quickly. Prepare for situational questions that test your problem-solving skills. Practise thinking through scenarios where you had to make quick decisions to ensure customer satisfaction, showing that you can handle pressure with ease.
