At a Glance
- Tasks: Support customers by building relationships and delivering top-notch service.
- Company: Join the UK's largest equipment rental provider, a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holiday allowance, and a great pension scheme.
- Other info: Dynamic role with opportunities for growth and recognition.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and a proactive, service-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
- Overview
- CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room?
One of those people who always manages to get things done, no matter how much there is to do?
If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know.
It’s who you are.
Role
As a Safety Support Services Coordinator you’ll be doing one of the most important jobs in our business: looking after our customers.
This means building relationships, understanding what they do, how they do it, and how we can help them do it better.
Responsibilities
- Deliver a best-in-class service while utilising product knowledge and expertise to maximise upselling opportunities.
- Communicate with customers via telephone, email, and website enquiries.
- Support the scheduling of work across face fit testing and healthcare surveillance.
- Manage quotations and coordinate bookings from initial enquiry through to post-hire feedback.
- Take ownership of the full customer journey and build strong relationships with both new and existing customers.
- Perform general administrative duties and attend customer visits as required.
Qualifications and experience
- Experience in a customer service environment; industry experience preferred.
- Hands-on, highly operational, service-focused mindset with the ability to see and feel the impact of your work.
Benefits
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.
We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
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Support Coordinator in Barking employer: Sunbelt Rentals UK & Ireland
Sunbelt Rentals UK & Ireland is an excellent employer, offering a dynamic work environment where teamwork and self-motivation are highly valued. With a strong commitment to employee development and diversity, you will have access to personal growth opportunities and an incentive scheme that rewards your hard work. Located in a supportive and inclusive culture, this role not only allows you to contribute to high standards in equipment maintenance but also fosters a sense of belonging and purpose within the accommodation division.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator in Barking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunbelt Rentals UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunbelt Rentals UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Coordinator in Barking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunbelt Rentals UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Sunbelt Rentals UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunbelt Rentals UK & Ireland!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
