At a Glance
- Tasks: Engage with customers, manage bookings, and deliver top-notch service.
- Company: Join the UK's largest equipment rental provider in a dynamic team.
- Benefits: Generous holiday allowance, life assurance, retail discounts, and pension scheme.
- Other info: Opportunity to grow in a successful FTSE100 company.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.
As a Safety Support Services Coordinator you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role, you will be responsible for delivering a best‑in‑class service while utilising your product knowledge and expertise to maximise upselling opportunities. Day‑to‑day, you will communicate with customers via telephone, email, and by responding to website enquiries. You will also support the scheduling of work across face fit testing and healthcare surveillance, manage quotations, and coordinate bookings from initial enquiry through to post‑hire feedback.
Taking ownership of the full customer journey, you will build strong relationships with both new and existing customers. In addition, the role involves general administrative duties and attending customer visits as required.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
What can we offer you in return?
- Generous holiday allowance (with the opportunity to buy and sell annual leave)
- Life assurance
- Retail discount scheme
- Employee recognition awards
- Company pension scheme
Safety Services Support Coordinator in Barking employer: Sunbelt Rentals UK & Ireland
Join a dynamic and supportive team at the UK's largest equipment rental provider, where your role as a Safety Services Support Coordinator will be pivotal in enhancing customer relationships and service delivery. We pride ourselves on a vibrant work culture that values collaboration and personal growth, offering generous benefits such as a competitive holiday allowance, life assurance, and a retail discount scheme, ensuring you feel valued and rewarded for your contributions.
Contact Details:
Sunbelt Rentals UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Safety Services Support Coordinator in Barking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sunbelt Rentals UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sunbelt Rentals UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Safety Services Support Coordinator in Barking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sunbelt Rentals UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Sunbelt Rentals UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sunbelt Rentals UK & Ireland!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
