Service Centre Manager

Service Centre Manager

Wigan Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a busy Service Centre, driving performance and ensuring top-notch customer satisfaction.
  • Company: Join the UK's largest equipment rental provider with a focus on employee empowerment.
  • Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
  • Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
  • Qualifications: Experience in operations management and strong team motivation skills.
  • Other info: Award-winning training opportunities and a supportive company culture.

The predicted salary is between 36000 - 60000 £ per year.

Overview

Are you an experienced Operations, Depot or Branch Manager ready for your next career move to a Company that really values your contribution and can offer you award-winning training opportunities? People truly are at the heart of our business and we believe in empowering our colleagues to develop their skills, make decisions and take on new responsibilities.

As Service Centre Manager you will have operational responsibility for all areas and aspects of a busy Service Centre in driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved.

Responsibilities

You will be responsible for:

  • Ensuring that the Service Centre is performing against all agreed targets/budgets and managing all costs
  • Consistently motivating employees, as this has a direct impact on atmosphere and general feel good factor; to an effect that you get the best from the team
  • Creating management reports on a monthly basis, dealing with all aspects of P&L
  • Liaising with the Sales team in order to develop new sales opportunities and grow the business
  • Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
  • Ensuring there is effective and clear communication to all employees within the Service Centre

What we offer

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.

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Service Centre Manager employer: Sunbelt Rentals UK & Ireland

Join a leading FTSE100 company that prioritises employee development and satisfaction, offering award-winning training opportunities and a supportive work culture. As a Service Centre Manager, you will thrive in an environment that values your contributions, with access to a flexible rewards package, generous holiday allowances, and a strong focus on employee recognition and growth.
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Contact Detail:

Sunbelt Rentals UK & Ireland Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Centre Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Centre Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.

✨Tip Number 2

Prepare for those interviews by researching the company thoroughly. Understand their values, mission, and recent achievements. This will help you tailor your responses and show them you’re genuinely interested in being part of their team.

✨Tip Number 3

Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on common questions for management roles and be ready to discuss how you’ve motivated teams and driven performance in previous positions.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.

We think you need these skills to ace Service Centre Manager

Operational Management
Budget Management
Employee Motivation
Report Creation
Sales Development
Health and Safety Compliance
Effective Communication
Team Leadership
Customer Satisfaction Focus
Cost Management
Performance Monitoring
Decision-Making
Problem-Solving

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Service Centre Manager role. Highlight your experience in operations and management, and don’t forget to showcase any achievements that demonstrate your ability to meet targets and motivate teams.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our values. Be sure to mention your experience with customer satisfaction and team motivation.

Showcase Your Leadership Skills: As a Service Centre Manager, leadership is key. In your application, provide examples of how you've successfully led teams, managed budgets, and improved processes. We want to see how you can drive our business forward!

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at Sunbelt Rentals UK & Ireland

✨Know Your Numbers

As a Service Centre Manager, you'll need to demonstrate your understanding of operational metrics. Brush up on key performance indicators (KPIs) relevant to service centres, such as budget management and customer satisfaction scores. Be ready to discuss how you've successfully managed these in the past.

✨Showcase Your Leadership Style

This role requires motivating a team, so think about your leadership approach. Prepare examples of how you've inspired your team in previous roles, especially in challenging situations. Highlight any specific strategies you've used to boost morale and productivity.

✨Communicate Clearly

Effective communication is crucial in this position. During the interview, practice articulating your thoughts clearly and concisely. You might be asked how you ensure clear communication within your team, so have a few examples ready that showcase your ability to keep everyone informed and engaged.

✨Align with Company Values

Research the company’s values and culture before your interview. Be prepared to explain how your personal values align with theirs, particularly around employee empowerment and customer satisfaction. This shows that you’re not just looking for a job, but a place where you can contribute meaningfully.

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