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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Enjoy flexible rewards, generous holidays, and a great pension scheme.
- Why this job: Make a real impact in a supportive, fast-paced environment.
- Qualifications: Customer service experience is key; industry knowledge is a plus.
- Other info: We prioritise your wellbeing with mental health support and a diverse culture.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
CUSTOMER SERVICES - IT'S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Hire Controller employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the equipment rental industry. Understanding the products and services offered by Sunbelt Rentals will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, honing your ability to negotiate and influence can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples where you've used your initiative to resolve customer issues or improve service delivery in previous roles.
✨Tip Number 4
Network within the industry. Connecting with professionals in the hire or construction sectors can provide valuable insights and potentially lead to referrals for the Hire Controller position.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've handled inquiries or sales. Emphasise your ability to build relationships and your communication skills, as these are key for the Hire Controller position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to engage with customers and handle multiple tasks effectively.
Showcase Relevant Skills: Highlight any experience you have in the hire or construction industry, even if it's not extensive. Discuss your product knowledge and willingness to learn more about the company's offerings, as this will show your commitment to the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Showcase Your Communication Skills
As a Hire Controller, exceptional communication is key. Prepare to demonstrate your ability to engage with customers effectively. Think of examples where you've successfully built relationships or resolved issues through clear communication.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous roles in customer service, especially any experience handling inbound enquiries. Share specific instances where you went above and beyond to satisfy a customer, as this will resonate well with the interviewers.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's product range and be ready to discuss how you would use this knowledge to enhance customer interactions. Showing that you're eager to learn about their offerings can set you apart from other candidates.
✨Emphasise Your Adaptability
The role requires managing multiple tasks in a fast-paced environment. Be prepared to share examples of how you've successfully adapted to changing situations or handled various responsibilities simultaneously while maintaining high standards.
