Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience daily.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider, part of a successful FTSE100 company.
- Benefits: Enjoy flexible rewards, generous holidays, life assurance, and employee recognition awards.
- Why this job: Make a real impact in customer service while developing your skills in a supportive environment.
- Qualifications: Experience in customer service is essential; industry knowledge is a plus.
- Other info: Access mental health support and a 24-7 helpline for your wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Hire Controller role at Sunbelt Rentals UK & Ireland.
About The Role
CUSTOMER SERVICES - IT'S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Hire Controller employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the equipment rental industry. Understanding the products and services offered by Sunbelt Rentals will not only boost your confidence but also help you engage more effectively with customers during conversations.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, consider role-playing scenarios with friends or family to enhance your ability to negotiate and influence effectively.
✨Tip Number 3
Showcase your adaptability. Be prepared to discuss examples from your past experiences where you've successfully managed multiple tasks in a fast-paced environment, as this is crucial for the Hire Controller position.
✨Tip Number 4
Network with current or former employees of Sunbelt Rentals. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've handled inbound orders or sales enquiries. Use specific examples to demonstrate how you've successfully satisfied customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Hire Controller role and explain why you're a great fit. Mention your ability to build relationships and your eagerness to learn about the product range at Sunbelt Rentals.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that showcase your negotiating and influencing skills. Highlight any experiences where you’ve effectively engaged with customers.
Demonstrate Initiative: Use your application to illustrate times when you've used your judgment and initiative to make decisions. This could be in a customer service context or any other relevant experience that shows your proactive approach.
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Show Your Customer Service Skills
As a Hire Controller, your ability to engage with customers is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how you built relationships and ensured customer satisfaction.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by Sunbelt Rentals. Be ready to discuss how you would use this knowledge to assist customers and identify upselling opportunities. Showing enthusiasm for learning about the product range can set you apart.
✨Emphasise Teamwork and Collaboration
The role requires working closely with colleagues. Share instances where you contributed to a team effort or supported your peers in achieving common goals. This will demonstrate your collaborative approach and adaptability in a fast-paced environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to use your initiative to resolve a challenge or improve a process. This will showcase your commitment to continuous improvement and customer service excellence.
