Hire Controller

Hire Controller

Carlisle Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, manage orders, and deliver top-notch service.
  • Company: Join Sunbelt Rentals, the UK's leading equipment rental provider.
  • Benefits: Generous holiday allowance, life assurance, retail discounts, and a great pension scheme.
  • Why this job: Make a real impact by helping customers and building lasting relationships.
  • Qualifications: Experience in customer service; industry knowledge is a plus.
  • Other info: Dynamic team environment with a focus on personal development and wellbeing.

The predicted salary is between 30000 - 42000 £ per year.

About The Role

CUSTOMER SERVICES – IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of Hire Controller you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as a Hire Controller you will bring the following skill-set and behaviours:

  • Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
  • Previous experience in the hire or construction industry would be advantageous but not essential
  • Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
  • Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
  • Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
  • An effective team member with a highly supportive, collaborative approach
  • A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
  • A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
  • A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

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Hire Controller employer: Sunbelt Rentals UK & Ireland

At Sunbelt Rentals, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions truly matter. As a Hire Controller, you'll benefit from a comprehensive rewards package, including generous holiday allowances and a strong focus on personal development, all while working for the UK's largest equipment rental provider. Our inclusive culture prioritises employee wellbeing, ensuring you have the support and resources needed to thrive in your role and advance your career.
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Contact Detail:

Sunbelt Rentals UK & Ireland Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hire Controller

✨Tip Number 1

Get to know the company inside out! Before your interview, dive into their website and social media. Understand their values, products, and customer service approach. This will help you connect with the team and show that you're genuinely interested.

✨Tip Number 2

Practice your communication skills! As a Hire Controller, you'll need to engage with customers effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.

✨Tip Number 3

Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your initiative and ability to think on your feet.

✨Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.

We think you need these skills to ace Hire Controller

Customer Service Experience
Product Knowledge
Communication Skills
Negotiation Skills
Relationship Building
Judgment and Initiative
Team Collaboration
Adaptability
Multi-tasking
Attention to Detail
Continuous Improvement
Computer Literacy in MS Office
Sales Skills
Operational Efficiency

Some tips for your application 🫡

Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role of Hire Controller.

Tailor Your Experience: Make sure to highlight your customer service experience and any relevant skills that match the job description. We’re looking for how you’ve successfully handled inquiries and built relationships in the past.

Be Specific About Your Skills: When discussing your skills, be specific! Mention your communication abilities, product knowledge, and any experience with upselling. We love seeing concrete examples of how you’ve made an impact in previous roles.

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!

How to prepare for a job interview at Sunbelt Rentals UK & Ireland

✨Know Your Product

Before the interview, dive deep into the company's product range. Understanding what they offer will not only help you answer questions confidently but also show your eagerness to learn and contribute to the team.

✨Showcase Your Communication Skills

Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully built relationships or resolved customer issues.

✨Demonstrate Initiative

Think of instances where you took the lead in a project or improved a process. Be ready to discuss how you used your judgment to make decisions that benefited customers and the business.

✨Emphasise Teamwork

Highlight your ability to work collaboratively. Share stories that illustrate how you’ve supported colleagues or contributed to a team goal, as this role requires a highly supportive approach.

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