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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, a leader in equipment rentals across the UK and Ireland.
- Benefits: Comprehensive training, career development, and 24/7 support for your wellbeing.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Experience in customer service; industry knowledge is a plus.
- Other info: Dynamic, fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Hire Controller role at Sunbelt Rentals UK & Ireland
About The Role
CUSTOMER SERVICES – IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
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Hire Controller employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sunbelt Rentals' values and services. This way, you can show off your knowledge and how you can contribute to their mission of delivering top-notch customer service.
✨Tip Number 2
Practice your communication skills! Since the Hire Controller role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential customers during the interview.
✨Tip Number 3
Show your initiative! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your problem-solving skills and your commitment to providing exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sunbelt Rentals team. Let’s get you that Hire Controller role!
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Show us your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in customer service or the hire industry, share those stories! We love seeing how your background aligns with our values.
Showcase Your Skills: Don’t forget to mention your communication skills and ability to build relationships. We’re looking for someone who can engage with customers effectively, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Know Your Stuff
Make sure you brush up on the products and services offered by Sunbelt Rentals. Understanding their range will not only help you answer questions confidently but also show your enthusiasm for the role. Think about how you can relate your past experiences to their offerings.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've built relationships in previous jobs. Prepare a couple of stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Be Ready to Think on Your Feet
Expect some situational questions where you'll need to demonstrate your problem-solving skills. Practice responding to scenarios where you had to make quick decisions or adapt to changing circumstances. This will showcase your initiative and flexibility.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
