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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and provide top-notch service daily.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider with a global presence.
- Benefits: Enjoy flexible rewards, generous holidays, life assurance, and a great pension scheme.
- Why this job: Make a real impact in a supportive team while developing your skills in a fast-paced environment.
- Qualifications: Experience in customer service is essential; industry knowledge is a plus but not required.
- Other info: We prioritise your wellbeing with mental health support and a commitment to diversity.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Advisor role at Sunbelt Rentals UK & Ireland.
About The Role
CUSTOMER SERVICES - IT'S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of a Customer Service Advisor you’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Customer Service Advisor you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Previous experience in the hire or construction industry would be advantageous but not essential.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
Customer Service Advisor employer: Sunbelt Rentals UK & Ireland
Contact Detail:
Sunbelt Rentals UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Sunbelt Rentals' products and services. Understanding the equipment and solutions they offer will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can help you think on your feet and prepare for the types of interactions you might have in this position.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples from your past experiences where you've successfully engaged with customers. This will highlight your interpersonal skills during any interviews or discussions.
✨Tip Number 4
Be ready to discuss how you handle multiple tasks and deadlines. Think of specific instances where you've managed competing priorities effectively, as this is crucial in a fast-paced operational environment like Sunbelt Rentals.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your ability to build relationships and handle inquiries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in delivering exceptional customer service and using product knowledge.
Showcase Communication Skills: Since exceptional communication is key for this role, consider including examples of how you've successfully engaged with customers in previous positions. Highlight any experience in negotiating or influencing outcomes.
Demonstrate Initiative: Provide examples in your application of times when you took the initiative to improve processes or enhance customer experiences. This will show that you are proactive and committed to continuous improvement.
How to prepare for a job interview at Sunbelt Rentals UK & Ireland
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully built relationships with customers in the past. Highlight your communication skills and your knack for starting conversations.
✨Demonstrate Product Knowledge
Familiarise yourself with Sunbelt Rentals' product range before the interview. Being able to discuss how you would use this knowledge to assist customers and maximise upselling opportunities will show that you're proactive and eager to learn.
✨Emphasise Adaptability
The role requires managing multiple tasks in a fast-paced environment. Share experiences where you've successfully juggled various responsibilities while maintaining high standards. This will demonstrate your ability to thrive under pressure.
✨Commit to Continuous Improvement
Sunbelt Rentals values individuals who seek to improve processes and service levels. Be ready to discuss any suggestions you've made in previous roles that led to better customer experiences or operational efficiencies.
