Technical Support Advisor

Overview

Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquiries and resolving issues?

We’re looking for experienced Technical/Customer Service professionals to join our newly formed Technical Operations Centre and help us deliver our customer promise – to delight every customer, every time.

In the role of Technical Support Advisor you’ll deliver a best-in-class service to our Power Generation customers, using your experience to help customers with on-site issues, diagnose and guide them through procedures (for example re-setting and re-starting a generator).

You’ll communicate with customers on the telephone and via email, take ownership of the enquiry and build good customer relationships.

You’ll think on your feet and use your initiative to ensure we deliver the best experience for our customers and continue to improve our service and repair standards.

This is a hands-on, highly operational, service-focused role suitable for individuals from a technical support service desk/call centre environment who want to see the impact of their work in a fast-paced business.

During your first week you’ll complete bespoke training to equip you to deliver a world-class rental experience to customers.

We will support your personal growth and development to support your longer-term Sunbelt career aspirations.

Responsibilities

• Deliver a best-in-class service to Power Generation customers, on-site issue resolution, diagnostics, and guidance through procedures.
• Communicate with customers by telephone and email; own enquiries and build strong customer relationships.
• Identify opportunities to improve service and repair standards and contribute to continuous improvement initiatives.
• Work in a hands-on, operational environment and support customers to achieve a positive rental experience.
• Complete training and development activities as part of the onboarding and ongoing professional growth.

Qualifications

• Proven experience in a Technical Support/Customer Service role, preferably handling service and repair enquiries.
• Experience in the Power Generation industry is preferred; training will be provided.
• Ability to develop and utilise product knowledge; eager to understand our product range and the wider Sunbelt business.
• Exceptional communication skills with the ability to engage and build relationships with internal and external customers.
• Analytical and problem-solving mindset; able to think quickly to provide immediate solutions to on-site service issues.
• Collaborative team player with a supportive, can-do approach.
• Flexible and adaptable in a fast-paced operational environment with multiple tasks, deadlines and targets while maintaining accuracy.
• Commitment to continuous improvement and a proactive approach to process and service enhancements.
• Good level of computer literacy (MS Office); open to learning new IT systems and technologies.

Benefits and culture

Sunbelt Rentals is a leading equipment rental provider with operations in the UK, Ireland, US, Canada and Europe.

We offer a diverse range of solutions across industries including construction, industrial, energy, infrastructure, government and events.

We value our people and are committed to equality of opportunity, fairness and respect.

Our health, safety and wellbeing initiatives include mental health awareness, first-aider programmes, and access to a 24/7 employee assistance helpline, counselling services and financial wellbeing support.

We offer a flexible rewards package, including generous holiday allowance (with the option to buy and sell annual leave), life assurance, retail discounts, employee recognition awards and a company pension scheme.

Your hours are typically Monday – Friday, 42.5 hours per week, with flexibility to work additional hours where required by mutual agreement.

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