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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join Sunbelt Rentals, the UK's leading equipment rental provider.
- Benefits: Enjoy flexible rewards, generous holidays, and 24/7 support services.
- Why this job: Make a real impact in a fast-paced, supportive environment focused on customer satisfaction.
- Qualifications: Experience in customer service is essential; industry knowledge is a plus.
- Other info: We prioritise your wellbeing with mental health initiatives and a diverse workplace.
The predicted salary is between 24000 - 36000 £ per year.
CUSTOMER SERVICES – IT\’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there\’s a place in our Customer Service team for you. It\’s not about what you know. It\’s who you are. As a Hire Controller you\’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In the role of Hire Controller you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You\’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You\’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
If you join the team we\’ll provide you with everything you need and ensure you are equipped for success. We\’ll talk to you about your training and personal development needs and what you\’d like to do to further your career and support your future aspirations.
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You\’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you\’ll enjoy a varied work day in a fast‑paced operational environment where you\’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You\’ll embrace learning new IT systems and enjoy making the most of technology in your job role
- Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our values and support
Our people are at the heart of our values and they\’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team‑mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We\’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first‑aider programme. You\’ll also be able to access a 24‑7 employee assistance helpline, counselling services and financial wellbeing support.
What can we offer you in return?
You\’ll be joining a highly successful FTSE100 company, the UK\’s largest equipment rental provider. We provide an industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great company pension scheme.
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Hire Controller employer: SUNBELT RENTALS LIMITED
Contact Detail:
SUNBELT RENTALS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Showcase your communication skills in every interaction. Whether it's a phone call or an email, make sure to engage with warmth and clarity. This will demonstrate your ability to build relationships, which is crucial for the Hire Controller role.
✨Tip Number 2
Familiarise yourself with the hire and construction industry. Even if you don't have direct experience, understanding the basics of the industry can help you connect better with customers and show your eagerness to learn.
✨Tip Number 3
Be prepared to discuss how you've used your initiative in past roles. Think of specific examples where you took ownership of a situation or improved a process, as this aligns with the continuous improvement mindset they value.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've successfully managed multiple tasks in a fast-paced environment. This will highlight your ability to thrive under pressure, which is essential for the dynamic nature of the Hire Controller position.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hire Controller. Highlight your customer service experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that match the requirements of the role. Emphasise your communication skills, ability to build relationships, and any experience in the hire or construction industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Use specific examples from your past experiences to demonstrate how you can contribute to the team and improve customer service.
Showcase Your Initiative: In your application, mention instances where you've used your initiative to solve problems or improve processes. This will resonate well with the company's focus on continuous improvement and customer satisfaction.
How to prepare for a job interview at SUNBELT RENTALS LIMITED
✨Show Your People Skills
As a Hire Controller, your ability to connect with customers is crucial. Be prepared to share examples of how you've built relationships in previous roles and how you handle difficult conversations.
✨Demonstrate Product Knowledge
Familiarise yourself with the company's product range and services. During the interview, express your eagerness to learn more and how you can use this knowledge to enhance customer experiences.
✨Highlight Your Initiative
The role requires quick thinking and decision-making. Prepare to discuss situations where you've successfully used your initiative to solve problems or improve processes in a customer service context.
✨Emphasise Team Collaboration
Being a team player is essential in this role. Share examples of how you've worked effectively within a team, supported colleagues, and contributed to a positive work environment.
