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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and deliver top-notch service.
- Company: Join Sunbelt Rentals, a leader in equipment rentals across multiple sectors.
- Benefits: Flexible rewards, generous holidays, life assurance, and employee recognition.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Experience in customer service, strong communication skills, and a team player.
- Other info: Dynamic work environment with a focus on wellbeing and continuous improvement.
The predicted salary is between 30000 - 48000 ÂŁ per year.
Customer Services - It's a People Thing. Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our Customer Service team for you. It's not about what you know. It's who you are. As a Customer Service Advisor you'll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In this role you'll be responsible for delivering a best‑in‑class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post‑hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.
Qualifications and skills
- Proven experience in a Customer Service role, preferably handling in‑bound order/sales enquiries where you have used your skills and experience to successfully complete transactions and satisfy customers.
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business.
- Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers.
- Comfortable using your own judgement and initiative to make decisions in line with our company policies and pricing structures.
- An effective team member with a highly supportive, collaborative approach.
- A flexible and adaptable approach – you'll enjoy a varied work day in a fast‑paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy.
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role.
About Sunbelt Rentals
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team‑mates and are creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first‑aider programme. You'll also be able to access a 24‑7 employee assistance helpline, counselling services and financial wellbeing support.
What we offer
- Industry‑leading flexible rewards package.
- Generous holiday allowance (with the opportunity to buy and sell annual leave).
- Life assurance.
- Retail discount scheme.
- Employee recognition awards.
- Company pension scheme.
Hire Controller in England employer: SUNBELT RENTALS LIMITED
Contact Detail:
SUNBELT RENTALS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in England
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sunbelt Rentals' values and services. This way, you can show off your knowledge and how you can contribute to their customer service goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when chatting with customers during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your initiative and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sunbelt Rentals team!
We think you need these skills to ace Hire Controller in England
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and how they relate to the role – it’s all about making that connection.
Show Your Customer Service Skills: Highlight your experience in customer service and how you've successfully handled inquiries or challenges in the past. We love seeing examples of how you've built relationships and made a difference for customers!
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for. This helps us see how you fit into our team and culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at SUNBELT RENTALS LIMITED
✨Know Your Stuff
Before the interview, make sure you’ve done your homework on Sunbelt Rentals and their product range. Familiarise yourself with their services and think about how you can use this knowledge to enhance customer interactions. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully engaged with customers in the past. Think of specific situations where you turned a challenging interaction into a positive experience. This will highlight your communication skills and ability to connect with others.
✨Demonstrate Initiative
During the interview, be ready to discuss times when you took the initiative to solve a problem or improve a process. Sunbelt Rentals values a proactive approach, so showcasing your ability to think on your feet will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, opportunities for professional development, or how they measure success in the Customer Service team. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
