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- Tasks: Enhance customer experiences by managing orders and assisting with inquiries via phone and email.
- Company: Join a leading FTSE100 equipment rental provider that values its people.
- Benefits: Extensive training, personal development, and a range of wellbeing benefits.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: Strong communication skills and a proven track record in customer service.
The predicted salary is between 28800 - 43200 £ per year.
A leading equipment rental provider in the UK is seeking a Customer Service Advisor to enhance customer experiences by managing orders and assisting with inquiries over the phone and via email. The ideal candidate excels in communication and has a proven track record in customer service roles.
This position offers extensive training and a commitment to personal development, alongside a range of benefits designed to support employee wellbeing and career growth. Join a successful FTSE100 company that values its people and fosters a collaborative work environment.
Customer Service Advisor – Upsell & Care Excellence employer: SUNBELT RENTALS LIMITED
Contact Detail:
SUNBELT RENTALS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Upsell & Care Excellence
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about enhancing customer experiences, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you fresh in the interviewer's mind. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Advisor – Upsell & Care Excellence
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about enhancing customer experiences, make sure your application highlights your communication prowess. Use clear and concise language to demonstrate how you can effectively manage inquiries and orders.
Tailor Your Experience: We want to see how your previous customer service roles have prepared you for this position. Be specific about your achievements and how they relate to upselling and care excellence. This will help us see the value you can bring to our team.
Be Yourself: Let your personality shine through in your application! We’re looking for someone who fits into our collaborative work environment, so don’t be afraid to show us who you are and what makes you unique.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at SUNBELT RENTALS LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research the equipment rental provider. Understand their services, values, and what sets them apart in the industry. This knowledge will not only impress the interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to connect with customers over the phone and via email.
✨Highlight Your Upselling Experience
Since the role involves upselling, think of specific instances where you've successfully encouraged customers to consider additional products or services. Be ready to discuss your approach and the positive outcomes that resulted from your efforts. This will show that you understand the importance of enhancing customer experiences while driving sales.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for personal development, or how the company fosters a collaborative environment. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
