Senior Account Manager in Wembley

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.

Due to team expansion, we are currently seeking a passionate and detail-oriented Film and TV account manager to join our rental team. In the role, you will be tasked with managing and establishing strong relationships with production teams and production crews. It will be required that you develop a unique understanding of the customer’s needs and interpret them correctly throughout the life of the project, handling the account from first enquiry to invoice.

• Using our rental software RT Pro, you will book, manage and fulfil hire requirements ensuring information to the warehouse team is accurate and timely.
• Preparing quotations, purchase orders, and other documents to manage your workflow and workload.
• Forging and establishing relationships with production and crew to establish new opportunities.
• Maintain an awareness of all current bookings and work with other members of the rental team to ensure all customers’ needs and expectations are managed to a high standard.
• Provide information of your current live hires to the Sales Director and ensure the status of your work is financially accurate.
• Provide support to the marketing team in supporting the brand.

Monday to Friday 0830 to 1730 with 1 Saturday morning per month 0800-1200 on a rota basis as and when workload dictates in busy periods.

What can we offer you in return? You’ll be joining a highly successful company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great Company pension scheme.

If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

• Knowledge of Film and TV industry.
• The motivation, ambition, and resilience to 'Make things Happen’ in a fast-paced environment - to ensure our plans are created and delivered in line with stakeholder expectations.
• A flexible and 'can do' attitude.
• Ability to assess data and identify trends and potential relationship or customer development opportunities.
• A customer-centric approach with experience of delivering an exceptional customer experience.
• A natural relationship builder with a collaborative style. You’ll be able to engage with new prospects easily.
• Excellent communication and influencing skills.
• Well organised with good planning skills.
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US, and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety, and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services, and financial wellbeing support.